Papa Johns Pizza — Restaurant in Schererville

We have been loyal paying customers of this store in Schererville, IN, usually I am easy going but this has been an ongoing experience at this store .... Every time we order a pizza they have been rude, short, nasty attitude when we ask to have it delivered they do everything to deter us from getting it delivered to our house telling us that it will be over an hour and excuses like they don't have change for a fifty... I called today and asked what their specials were and the young girl said "look online" I said, that's odd they never have a problem letting me know this, I asked can a manager tell me or anyone? once again, she said, "look online" only thru Mon-Fri which I found out was a "LIE" .... then, I asked to speak to the manager which was Brittany if she could help me out as far as to how we have been treated, she told me I'm sorry theres nothing I could do about it, she did not take responsibility I am lead to believe Corporate needs to reevaluate their employees and take action when it comes to these kind of people working in their business giving a "poor" reputation when it comes to how you treat your customers...... Very Disappointed and will take further action to see that this matter gets resolved.... for the future of the...

My order was confirmed for an 70 minute delivery time and I said I would pay cash. I was then called back and asked if I could pay with a card because they had no one to deliver my order and would be switching it to door dash.. my pizza was said to arrive now in 95 minutes. No apologies of any kind (although being short-staffed is not their fault). Regardless, very poor customer service. I said I can just come pick up the order then.. The gentleman on the phone then proceeded to ask me if I can call back a replace my entire order because he could not figure out how to take the delivery charge off of the pizza and switch it back to pick up. After all of that, I called back several different times (because now my entire family has is waiting on papa John’s) and no one answered the phone. What a terrible experience. Won’t be ordering...

This papa johns is never ready when they promise. Every time I call for a delivery they are over an hour late! One time they were 1 hr 45 min late.

Twice I've ordered online and am told pick up in 15min. I go to pick up the pizza and am told 20min, then wait, then 15, more min.... And so on for over an hour. This is the 2nd time I've placed an order online and have to wait over an hour. The employees are working their butts off but still taking orders and getting even more backed up. It is bad business! They should not take orders they cannot handle. Phones are ringing for multiple big orders and they are accepting them. They need to just say no more orders and finish the ones they already have. I definitely will not order...