I went to this restaurant with a group of about 16 friends for a birthday dinner last week. The first thing that came up was the parking situation. There is no free/included parking. The location is on Cap Hill, so this is understandable. Be aware that the lot next to the restaurant charges $14 as an evening parking fee, so getting a ride or walking is recommended . The restaurant itself seemed fairly nice, the decor was classy. In every Mexican restaurant I have ever been to, they provide complimentary chips and salsa. This restaurant charged $3.50 for them. The selection on the menu is not great as the options are rather limited. If you just want a typical burrito, don't come here. I had the mole, which was overpriced and mediocre tasting at best. The reason I am giving this restaurant a one star review is what happened when we received our bill. The server brought our group one check with everyone's order on it and gave the bill to the birthday girl. The server then refused to split the bill into the individual orders. They told us we could either charge the total on ONE card or would be able to split the total evenly amongst everyone. Some people had ordered appetizers, drinks and dinner, where others had only bought themselves an appetizer. I'm sure it is probably a bit of a hassle to cancel the original transaction and re-bill each party separately, but they should ask a big group if they will be paying together/separately PRIOR to ringing it all up on one bill. Our birthday girl ended up paying the total bill and each of us are going to have to figure out how to pay her back. The server's unwillingness to do their job put our whole group into a very...
Read moreVisiting from out of town and saw the high ratings of this restaurant so decided to try. The food was great but unfortunately we had the worst service from the waitress that had left a bad taste in our mouth and wish we had left before we ordered.
Our waitress had blonde hair and was working last night Feb 18th. When she came to take our order, she came off as super aggressive. My boyfriend had asked if he would be able to substitute beef instead of lamb for a dish but she cut him off saying if you want different meat, there's different menu items that have the meat you want and it's all prepared the same. When that is incorrect...there is a huge difference of you wanted birria vs enchiladas. She was so rude right off the bat, raising her voice and making the customers feels incompetent for reading a menu.
Salsa bar was empty on our side. When we asked she told us to go to the other side to get it and I don't think the salsa was ever refilled on our side when she knew it was empty.
Lastly, when she brought the bill over, we asked for two separate checks. She automatically got aggressive again blaming us and making it feel inconvenient that we even asked. She told us she doesn't remember at all what everyone ordered and that she'd have to come back. Then she started reading out the orders for us to let her know what we ordered and making it feel like such a hassle on her part when really she should have asked us before bringing the bill if we'd want it together or separate. We were ready to leave because this was service was terrible. Being in town for only the weekend , I could have gone somewhere else. She needs a review on customer service in the...
Read moreThis was one of my favorite Mexican restaurants in Seattle. The food was never disappointing. No matter what I tried, it was very delicious. As the for the atmosphere, it was always comforting. However, the service was okay. It's what you expect.
After giving the restuarant a few tries, I stopped going.
The one thing that broke it for me was the tip that was included on the overall bill. The reason why this frustrated me was because the service was like any other service, normal service. I only tip when they make me feel extraordinary or go above and beyond.
The fact that in my last experience I was ignored, and a tip of 15 or 18 percent was included, infuriated me, and then they still leave the "tip" option there. This got me upset. What pushed me to not come back was that there was a fine print on the menu that read something within the lines of, "[Tip for a party of 5+ is included in the overall bill.]" I was a part of two. This prompted me to verbally tell them to remove the tip. Adding a tip to a bill by accident is fine. Mistakes happen. But this was the third time. These practices feel wrong and illegal. This made me think they are leading customers to overpay, without the custome's knowledge. Is this theft, maybe, maybe not? I'm not too sure, but I'm hoping they have...
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