I've been here on a couple occasions and this place can be quite fun as long as you are not relegated to the backroom. Heather was great at helping me make my reservation. I had made a Saturday reservation on Sunday and modified and confirmed the reservation Monday. However, our group was stuck at one of the two tables in the backroom that felt like we were playing in a very uncool break room. Very much the opposite of the vibe experienced throughout the rest of place. Because we knew half the group would be super into playing competitively, we were hoping the ambience of the rest of the venue would keep the less-competitive folks entertained.
That was disappointing but we could have lived with this if the service also wasn't slow and inconsistent. It took over 30 minutes to get water and over an hour to get an order of fries and a missing cocktail ordered at the beginning of our reservation. Everything was so slow that eventually some of the group just went up to the bar to order drinks. As expected when you are annexed away from the main floor, the ball pickup happens a lot less frequently back here too.
In this semi-private space, everything is much quieter and the lights are very bright which really makes you feel isolated from the rest venue and this impression is amplified when you make the quick journey to the restrooms. If I had known this was where we would have ended up when I made the reservation, our group would have went elsewhere. It really isn't fair to be charged full price to be stuck in the red-headed step-child annex. So if you're planning to go here, I would suggest that you insist on not being stuck in the backroom when you make the reservation, unless you truly just want to play ping pong and don't care where it happens and are happy paying $40/hour for the privilege. Overall just a super bummer of...
   Read moreThis has to be the most humiliating experience I have ever had in my life coming here.
Me and my friend used the womanâs restroom. They identify as trans-fem, I identify as a trans-man (born female) that does not pass well and normally uses the womans restroom because Iâm too scared using the mens restroom. My friend went to help me stop my nosebleed.
We were shortly kicked out of the bathroom. They said it was for everyoneâs safety. Right after they have hand written signs that say âMEN ONLY, WOMAN ONLYâ taped to the doors. There was a chair near the entry way and security guarding the bathrooms.
We complied, it sucked, but we wanted to have a good time. So when I had to use the restroom again, my friend waited outside for me when I used the womans restroom again, and I thought we were complying to what security wanted.
Shortly after, another security guard comes up and takes us to the side. They said they had multiple conversations with us, which I stated was untrue. We had one conversation and complied. I told her I was born female, and thought I was going into the restroom required for me. She ID me, and it says male. I said it was because I transitioned, but again, I thought I was going into the bathroom I should. I do this for my safety.
Keep in mind this was also during Sakura Conâs after-party, where many attendees are in costume, making gender look ambiguous. The security guard told me next time I should ask staff which bathroom to use before entering.
I want to puke thinking about what happened and it has lasting damage on me psychologically. I will not be okay for a very long time.
As we are escorted to get our things, the first security lady that âhad multiple conversationsâ with us called me a woman. So I donât think it would have mattered what bathroom I...
   Read moreWe came here for a holiday event. The venue was great, we had lots of fun playing ping-pong, cocktails were good, and the staff was friendly. Well, except for one woman who singlehandedly managed to put a damper on our evening. I'm a single-malt scotch fan and was excited to try some varieties I wouldn't normally, as they had a pretty nice selection to pick from. First one was great, I enjoyed an Oban neat. Second one was where I was introduced to a particularly stubborn bartender who insisted that for some reason all of a sudden they couldn't serve scotch neat. The woman insisted that I enjoy my scotch with ice. To some people, this wouldn't even matter, but I only enjoy my scotch neat. Given an eyedropper of water beside my scotch, I don't even like a single drop in it. So whatever would melt off definitely would be more than a single drop. I asked her if she could just reduce the amount of scotch she was pouring. It's the flavor which is important to me, not the quantity, but she said same quantity neat or on-the-rocks and that she wouldn't serve me a scotch neat. I let her know that I previously had one neat without issue, but she wouldn't budge. Begrudgingly, I said fine, could you put the smallest ice cube you have in there. No, even that was unreasonable, there was a two ice cube minimum. Then she proceeded to add four ice cubes to my scotch, requiring me to put my fingers into my drink to fish them (gross by the way, but better than diluted single-malt). Definitely won't be coming back here or recommending this place in spite of my otherwise great time here....
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