Starbucks — Restaurant in Seekonk

PLEASE share with your employees the concept of COMMON SENSE!!! I absolutely love the new Apple croissant. I went into this location and ordered a few drink and wanted two croissants AS IS. The team member said she was sorry but policy is that they must be heated. Sooooo, I’m dishing out 4.25 for a tasty but tiny muffin, plus the expense of the drinks and I, the paying customer am told I cannot get them unheated!!!! I asked to speak to the manager who never spoke to me directly but flew by with a look that could kill! Anyway the girl said she asked the manager and it’s Starbucks policy that items must be heated. The lady in back of me couldn’t even believe how stupid this is!!!! Every other store has no problem, but this manager was not intelligent enough to think on her feet!!! God, Starbucks is good, but alot of the people you hire are not trained in...

I placed my order online and waited for 35 minutes literally for only my food to just come out and none of my beverages. Unfortunately I didn’t have time to wait because I own a business. Sadly it is severely understaffed and the manager should be responsible. There was at least 15/20 people inside waiting as long as myself. I witnessed many vehicles from the drive thru coming out very quickly and received their orders before anyone walked outside the store with their orders. As I asked again about my order, I got the reply, “well I’ve had your food ready for 30 minutes.” And I had no choice but to leave in order to make it to open my business. Sadly I had a very unprofessional experience. Again, it was completely understaffed. It is unfortunate that I had to give this review because I know it is the managers...

I absolutely love this location as far as customer service. Almost every single employee takes the time to remember small details about every customer. For me i like the cold lid with the smaller whole when I get sweet cream foam on my latte. Jackson. Valerie and the blonde shift manager are by far the best employees. They deserve recognition! As far as menue selection Starbucks annoys me how they get rid of some of there best flavors. The other thing that annoys me is the choice of cold cups with straws. They never get enough when they order. I have found a better selection at target but you cant use your points at target...