Best Buy — Local services in Seekonk

I bought a JVC in-dash stereo for my car. I was talked into a Best Buy warranty. After a while the stereo started disconnecting from my phone randomly. Sometimes it would take a phone turning on and off the bluetooth over and over to get it to connect. The microphone installed in my car decreased in quality to the point where I couldn't use it because people couldn't hear me on the other end. So I went to Best Buy, I made an appointment to talk to the automotive department in Seekonk, MA. I told them all this and their answer was "Your phone is too new. The stereo isn't defective, your phone is just too new to connect to this bluetooth," which is ridiculous. If they're advertising "bluetooth-compatible" in a box, that should be the end of it. I've used Bluetooth with countless speakers and devices for years and have never had this problem. I told them this was ridiculous and they told me they would not be helping me because it is not defective. I called the Geek Squad (Best Buy's warranty/IT department) after, was on the phone for over an hour and had to be transferred to six different people re-telling the story. Finally they said I would have a call back in 24-48 hours with a final decision on what they will do to hell me. It has now been four days with no call, and my warranty expires TODAY (I originally went in over a week ago to first make the appointment). I called today, told the story to the first person who I talked to. At the end of the conversation, he said "Don't worry sir you can extend your warranty for $34.99 over the phone?" I asked him if he was listening to the story, and he said "I'm sorry, did you want to cancel your warranty?" I demanded to be transferred to someone else. That person listened to my story, said I was in the wrong department, said they'd transfer me, and hung up. I just called them AGAIN. The first person on this new call, again told me they were the wrong department. I asked them to stay on the phone with me with the next department so I didn't have to deal with another change. They transferred me and did not stay on the line. I explained the situation to the next person and they transferred me again. I explained it to the person after that and they transferred me AGAIN. I just got transferred to the THIRTEENTH PERSON after the ridiculous service Friday, and the promise to call me back in 48 hours that was broken. She told me she couldn't help and would transfer me. The line went silent and two minutes later, hung up. I am in disbelief at this company and how they are willing to treat customers. Its absolutely...

I'm frustrated and upset by the service I received this week. I wanted to trade in my old MacBook for a newer one, but I didn't want to risk doing it wrong so I brought it in. The customer service rep directed me to the apple rep to pick out my new one and then do the trade in so it was all at once. I had the exact laptop I was looking for pulled up on my phone to show the rep, which I did, and then he told me it wasn't in stock (which I thought was weird because the website said otherwise but I trusted his word for it.) I showed him the one I wanted again just to be sure - iMac Pro 14 in m3 with 1 tb of storage. He insists it's not in stock and tells me I can pick it up in Attleboro which I agreed too. As he was cashing me out, he was rambling to himself and seemed very flustered. He told me my trade in was only $400, even though I was quoted on the Best Buy website right before going there for $500. He then proceeded to reach over the counter and press accept to a bunch of prompts on the keypad in front of me, I thought maybe that was just something he had to do to get the trade in working or something. He was very quick to hit the buttons I couldn't even read what was on the screen that he was hitting the buttons for. I left feeling as if I was rushed out of there and bothersome to this employee. Fast froward to driving all the way to attleboro, I find out he STILL ordered the wrong laptop even after I showed him the exact one on my phone multiple times. I checked the receipt just in case, and also found out that all those buttons he was pressing was him signing me up for Best Buy plus for $50 WITHOUT MY PERMISSON! so I was charged almost $2,000 for the wrong laptop and now I have a Best Buy plus membership that I do not want. Maybe if this employee was actually interested in helping me instead of reaching his sign up quota for corporate maybe this could've been prevented. The laptop I was given only has 500 GB when I asked for the 1TB. this is a HUGE difference for a professional photographer, and buying a new laptop was no slight decision. I am truly disappointed in the service I received and apparently need to do my tech shopping elsewhere...

Purchase the microwaved 11 months ago it's been getting fixed since the day it was delivered. major problem being the smoke goes into my house when I'm cooking and sets off the alarm. The last time they came they taped all the potential openings around the vent to make sure the smoke went out it didn't work. And I've never seen Vince taped with special tape for the smoke to be removed from the house this is a new experience.. can I have the microwave didn't require taping I was just upgrading perhaps I should have kept it. The most recent interventionist is to take the microwave out of the wall and replace the fan. I've had a total of seven appointments two of which have been canceled. Two with the wrong instructions on what the procedure for the job was which ended up resulting in them leaving. For example a response would be I was told it was an install not a not a removal. I can't do that I'll have to call my boss. And then they don't call back and I have to call the geek squad who assures me that will be resolved. I've missed multiple days of work due to appointments to repair the microwave . This has been ongoing prior to December This Saturday that will be my 8th or 9th appointment I won't mention the calls I've had to make in between appointments Apparently Best buy does not take the microwave out of the wall it only fixes it so it requires two separate companies one two uninstall and 1 to fix it and put it back in the wall which I think is totally ridiculous. So needless to say every time I have an appointment it requires the scheduling of two separate people. That means if one person cancels the other person can't come he and has to cancel too this happened 3 times. So I guess I'll see what happens on Saturday wish me luck. Beware of the Total protection and install plan. Adopted they don't have qualified staff to do the job and she only take one person to take a microwave out and...