Popeyes Louisiana Kitchen

We decided to stop at this Popeyes location after driving over 5 hours from home. Biggest mistake ever. Spent $47 on what we were told was fresh chicken. Arrived at the hotel down the street only to find that the chicken was very dry and very hard to swallow. Each one of us (4 people) had a different piece and each piece was equally as dry and cold. Macaroni was also very disappointing, had a gummy texture… Returned to the store after speaking on the phone with the person who I thought was the store manager(Dave) but arrived and realized that I had called the wrong location.

When I got there I saw the only male in the store head towards the back as I started explaining my reason for returning. Expressed that the food was very hard to eat and was told that I would have to speak to the manager (Chris). He came and immediately began examining the chicken and then asked what was wrong. I told him that I had accidentally called the wrong location but that the manager had offered to drop some fresh chicken to replace my 12 piece and Chris then started recounting the chicken in the box and said that he would only be able to replace what he could see, 8/9 pieces of chicken. Didn’t offer to drop some fresh ones, just replace with the several dozen that were sitting up on the shelves. I accepted his offer being that at this point I was not only getting a negative vibe from him, but also his workers. Especially the lady at the register. Seemed like I was just there bothering them.

I also asked that they replace the macaroni with Cajun rice and he agreed to do that for me. Biscuits were also very dry too but I forgot to bring those along and wouldn’t dare to ask if he would mind replacing those as well. In all I really wish that we had gone to the other location (Dave’s in Pigeon Forge) because I feel like it would’ve been a totally different experience.