Diamondback Grill — Restaurant in Sonora

I was served a rancid burger with a side of attitude! I ordered almost $100 in food "to go" for a mother's day picnic. Once at the park and we all started eating I bit into an awful tasting turkey burger. It even smelled off. I ate a few fries and enjoyed the conversation at the family gathering. Afterwards, I returned to dimondback grill and politely request a refund after explaining my displeasure with the meal and showing her that literally one bite had been taken. The person that I assumed was the hostess offered no apology and showed no concern for the fact that you could smell the rancid odor from inside the box. I was simply told that they don't give refunds. Now, I'm sure I wouldnt have been charged if I sent it back while dining in the restaurant, so this policy makes no sense in my opinion. In addition, the manager had an extremely bad attitude and refused to give me a gift certificate or anything IN WRITING indicating that I had credit for a future visit after verbally offering credit towards a future visit.

So...tomorrow I have a few hours to spare and I'm going to make some signs to protest outside the restaurant while dressed as Sasquatch. I plan to inform the public of their "Rancid w/o Refund" policy.

I tried being nice. The owners did nothing to remedy the situation after the manager stated that she had called them to ask their advice. I was treated rudly when I expressed my dissatisfaction toward the end of the interaction so I decided to record a small portion of the lack of customer service. She seems like the type to make up a story to cover her lack of management skills and poor customer care.

I've been a customer of this restaurant for over 10 years and I understand that mistakes happen. A representative of the business had the the opportunity to make this right and she chose to act...

Came in at 5:25 on Sunday, seated immediately (thru the kitchen - ? and into the wine room next door) and waited 20 minutes to get a waitress. Restaurant had three tables seated inside and four outside. Two other couples were seated after us in our room and one got waters from the person who seated them and then another set of waters was delivered by their waitress- still no one had talked to us. The waitress who was waiting on the outside tables cut thru our room multiple times and was obviously working hard. The three other waitresses on staff seemed to be utterly confused as to their tables and our waitress seemed almost bothered to help us. We did finally place our drink orders, my coffee was burnt, bottom of the pot on the burner way too long. Never should have been used. No silverware delivered with coffee. We then heard one of the other tables ask, "can we get a waitress?" Our waitress finally showed back up to take our order. We both ordered burgers and fries as this was supposed to be their specialty. My wife's was delivered without cheese and when she pointed it out to the waitress she said, "Oh, I forgot to ask you which kind of cheese." In the mean time, another couple had been seated at the bar, got totally ignored and just got up and left. ! At least four waitresses can't run less than 16 tables? There needs to be some serious training going on or if you can't staff and manage the place properly, just shut it down on Sunday. Burgers were OK but not worth $20, fries were good but whole experience trashed by service which went from bad to worse. With all the unhappy customers around us it wasn't just us. I hate writing negative reviews but this place needs...

I went with my partner yesterday to have dinner, this place came highly recommended and had great reviews. My partner ordered a bison burger and I ordered the braised pork tostada salad. We also ordered a half order of garlic fries. We only had water, so between those three items the bill was about 50$. Pricey, but that would've been fine if the food was good.

It was okay, very okay.

The fries were okay: the garlic was fresh and the fries were good. There wasn't as much garlic as I am used to, so I would ask for more garlic if I were to ever go again.

The burger, which we both tried: was okay. It wasn't spectacular, but it was good. I would expect more for 20$. I wished the patty was more flavorful among other things.

The braised pork tostada salad made absolutely no sense. They took a tostada, covered it in a side salad, and put the cheese and tomatoes they would've put on the tostada on top of the side salad. It was not a blended, tossed together salad where elements of the tostada intermingled with a salad to create something exciting. All the salad did was prevent the cheese topping from melting onto the tostada. Neither added anything to each other: the salad was coated in basic dressing. The tostada deserved its own plate. Also, there wasn't much of the fresh salsa they advertise on the menu in the dish. It was disappointing.

Very average food at above average prices. Don't order the tostada "salad".

Our server was lovely, they have no say in what they serve. The restaurant itself was nice, shabby chic. It looks like it used to have a bar, but now all they serve is...