Escondite De La Torre — Restaurant in Sonora

Received Terrible service here. I will preface this review to say I understand the struggles of the service industry and overcoming issues with being short staffed as I too have worked the service industry as well although taking that into consideration still does not warrant the subpar service I received here. Took 10 minutes to be acknowledged by the waiter. After finally being acknowledged the waiter took another 10 minutes to take our order down. There were only 2 other parties seated when we came into the restaurant and one party had already received their food. To be fair the waiter was polite and offered his suggestions when ordering but that is where the service came to a halt. It took 25 minutes to receive our food. One of our dishes were cold. We did not receive water and we were not asked once how our food was or if we needed anything. I had to call the waiter twice and ask for water twice and only got it 15 minutes later without urgency and the waiter was dismissive. After finishing our food we waited another 30 minutes to ask for our check and to go boxes. We received our to go boxes before the waiter quickly left without receiving our check. I had to wait another 20 minutes for our waiter to finally come near us to ask for the check again. Once again he did not ask how our food or experience was. Paid the bill and left and waiter still did not say anything or greet us out. Important to note he also got another customers order wrong and two customers walked out because they were not...

I just recently went to this restaurant with my family and friend, and the service was so nice! Our server was respectful and made us laugh, he took the time to listen carefully to each of our orders and our orders turned out perfect. I personally got the ribs and they were so good! There's many options of flavoring what you want for your ribs but I got the barbecue flavor, which was amazing. My family and friend loved their food too! Highly recommend this place to eat, it's so worth it!

P.S. Side story, my friend accidentally left their headphones there and when we realized the headphones were gone, the server who served us was waiting for us at the restaurant to pick up the headphones haha! Very nice, very thankful he held on the headphones for us. :) We will be...

So let's start with the burritos, first off ive never been to an authentic Mexican food and been served white rice. Oaky with that being said, I also asked for no cheese because of dairy concerns. What happened, I bite into my burrito when I get home and it's loaded with cheese which might sound good with the exception that I am allergic to dairy. Thanks Escondite de la torre, made my goodnight a horrible one. Not only do they not start making your food right away with phone orders but the staff chefs stand around talking too much. Plus the foods expensive as heck and it's not even hooked up, I won't be coming back...