Bagel Bin — Restaurant in Sonora

Since moving to the are two months ago, have been visiting bagel bin 3-5x a week. As a whole, the product is good (but inconsistent). My first time visiting the customer service had me feeling like I was incompetent when I was visiting on a referral and asking for how their ordering works, but the quality of the product had me coming back.

Today there was a error with the ordering process ; and the manager called me at work after I left a message with her, to speak to me about the issue. Upon answering her call, I let her know that I was at work and would call back later to rectify the issue. She replied immediately "Um Ok, but just so you know........" without honoring my request to contact later, or asking what the problem was.

It is one thing for user error to occur, it is a completely separate issue to handle a customer poorly.

I was not impressed with the way this was handled...

Pooe service, rude, poor coffee, poor sandwich. Went on a recommendation, they were just out of coffee and would not make a make pot for their customers, (the people behind me wanted coffee too and at $2.00 a cup he lost out on $7.00 bucks. It only cost about $1.20 to make a new pot). The bagle I wanted was made on the wrong bagle, as well as my wifes, it was stale and tough to eat without everything in it I requested. Also while sitting outside the man/owner inside was making fun of the fact that we could not believe he was out of coffee, he did not know we could hear him. He was rude when I asked about buying a dozen bagles so I choose not to buy any or interact with him any more and my wife and I went next door for coffee. I am new in town and wanted a good place to get coffee and a bagle and Bagle Bin is not the...

I am only giving this one two stars because I would like to give only one star for the very timid service. The guy was sitting down on his phone talking to some other customers and I was looking to get something good and he got up and he made me feel like he demanded me to order something right away. He was very rude and was only satisfied after he got my money. The two stars however are for him cleaning my debit card, which was very polite, and for the decent taste of the bagels 🥯 😋 🤔.

Other than that...

Please get your guy's stuff together and hire more staff. I think that it would make the experience a lot better for everybody who keeps coming in. I am definitely not coming back until I either hear or see some changes being...