Chicken Charlie's To-Go — Restaurant in South Burlington

My husband and I ordered from here twice when he worked in Vermont November 2020 so I will be including reviews for both orders…

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First “visit” - November 1st, 2020 My husband and I love BBQ so figured we would give them a try. I got the 8 bone ribs with two sides and he got the wings and ribs. We both got the mashed potatoes. My husband couldn't eat his because of the chives so I had them for left overs. The baked beans were really good and my husband liked the Mac and cheese. The ribs were really good (I had them for leftovers) and my husband said the wings were decent.

The roll was okay and the gravy reminded me a lot of the Swiss Chalet gravy (being a Canadian) which my husband didn’t like but I do.

We had curbside pickup. Our hotel was with a 2 minute drive. We arrived around the time our food was ready to be picked up. We called to let the staff know we had arrived and someone came out within a few minutes with our food.

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Second “visit” - November 2nd, 2020 Since my husband had been working nights, we got our order delivered to our hotel. We had to call after an hour of ordering the food (we were told it would be delivered within 30 minutes) and we were told it would be 10 minutes. After 20 minutes, we got a call from the delivery person asking where we were located when we gave instructions about the address and which hotel we were staying at, along with the hotel room number.

The food arrived lukewarm, the poutine was cold, and we decided to try the milkshakes which were mostly melted.

We were within a 2 minute drive and the food took over 1.5 hrs to be delivered which is incredibly disappointing. My husband paid the tip in advance so having the food be delivered that long after ordering, especially when we were within the vicinity of the restaurant, was incredibly disappointing. Picking up the food was the much better option.

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Due to our second order, I am giving them 2.5-3 stars. Our first time eating here was fantastic so the second experience definitely soured it. One the receipt, the address was clearly shown so no idea why the delivery person went to a completely different town with our food.

Edit - the restaurant asked us to call about the issues we had and wanted us to drop in but we were already heading home at this point. They offered to send us a gift card for our problems but it...

Once again, I’ve forgotten to take a photo before eating what I’m going to review haha! I had the Asian mango wings, 1/2 lb. chicken tenders with the sides of creamy slaw, dinner bun (with gravy?), and mac n cheese with bacon crumbles.

I ate the dinner bun first and dipped it in the gravy side. It was an interesting combination and was slightly spicy, I’m not sure I was supposed to dip it or not, but it seemed to be the right thing to do. Their slaw was creamy at first, but it may have lost its flavor after I had my chicken. The Mac and cheese lacked cheese, but somehow still tasted like cheese-I know, it sounds like a conundrum! I had the bacon bits added on top because I saw it on their website-it wasn’t really worth the extra buck and quarter.

For my drink I ordered a chocolate milkshake-for 2 reasons: in case the sauces were fire breathers and well, I like ice cream of all sorts. The milk shake was well balanced and excellent. I would recommend trying to get it a little bit more creamy and serve it in a foam cup during the summer because it truly keeps it cold.

I had 5-6 wings in the Asian Mango sauce and 3 tenders in the Vermont Honey BBQ. The wings were served with blue cheese-perhaps the BEST blue cheese I’ve ever had! Not sure how to rate the tenders as I’ve never had them in such a qualitative state, so perhaps 5/5 stars? The Vermont honey BBQ had a nice kick to it, but not too much as to make you choke. The wings also had a delicious sauce, but I wish that the meat of the wings were a bit more juicy on the inside, although they were not dry, so I’d have to give them a 4/5.

The customer service here is excellent. They were friendly and accommodating. In the atmosphere of their small diner they played country on the radio. Although I’m not a fan of country, country music goes well with the type of food being served.

I would come here again to try more of their meaty menu...and...

I'm really bummed to be giving this locally owned restaurant just 2 stars, but I've been ordering from here for a while and things just seem to be on a downhill trend. Always got the same thing, and lately it's become hit or miss. Their staff need a lesson in customer service, big time. A couple days ago I placed and order for food and my fiancee picked it up on his way home. I opened up my salad to find they'd given me the wrong type of chicken and right on top of my food was a dinner roll, one half of which was covered in blue mold. I called ahead, told them I wanted our money back and a new salad, drove 20 minutes back into South Burlington with our food. My fiancee's food looked OK, but at that point it was cold and soggy.

I brought the containers to the counter and a young guy came out from the kitchen, asked "which one was the problem". I explained my chicken was wrong and then mentioned the moldy roll, to he replied "Oh, yeah, there's always a weird one in every package"...before I could get another word out he whisked the container away and left us standing there. One of the girls attending the register asked if we were being helped, I explained I was the one returning the food, told her what was wrong and told her I wanted our money back for my salad, a new salad made and the fries replaced in my fiancees order as they were cold and soggy now. She just looked at me and said it'd be a few minutes.

10 minutes later we got our new food after having watched the front staff hang out in the kitchen and chat with the cooks the entire time. They still managed, even after making my salad again, to not make what I had actually ordered, but I was hungry and done by that point. I really liked Chicken Charlie's at first, but lately it's either right on or a huge miss. I probably won't be going here anymore after...