Mo' Bettahs Hawaiian Style Food — Restaurant in South Jordan

I used to be a big fan of Mo’ Bettahs, eating here at least once a week. Over the last couple years, the customer service and portion sizes have decreased drastically while the prices have increased. They’re having a Chipotle portion-size epidemic. Every time I go here I leave mad now. I know several other friends who no longer eat here, due similar reasons. Still, I’ve tried to support and keep eating at a restaurant I love—but no longer. Tonight, I spent over $20 tonight for one Ekolu plate that is half the size that it would’ve been a few years ago and cost ~$5 more now. Further, I was treated poorly by the skater-girl cashier who was seemingly burdened by my presence (but who was fine 60 seconds earlier talking unprofessionally with her buddies checking out). My wife and I used to be able to share one Ekolu plate. Now, I can eat an Ekolu by myself and not feel full. Also, Mo’ Bettahs charges extra for teriyaki sauce now and doesn’t even fill up the packets halfway that they give you. I guess they really want customers to spend even more money buying their signature sauce bottles that are strategically placed in every corner of the restaurant. That’s why I get charged extra now for an extra 0.1oz of teriyaki sauce. Too bad I don’t have enough food to even put it on, so I refuse to buy the sauce. I really hope management takes a look at their company vision and recognizes that their loyal customers aren’t satisfied with the product anymore. If they don’t then they’ll follow the same downhill course as other fast food Hawaiian chains like R&R. Tonight was really the last time I’ll ever give money to Mo’ Bettahs. It’s sad, but I refuse to support a business with horrible customer service and one that continually gives skimpier and skimpier portion sizes. I really loved this restaurant several years ago. I hope they get things...

Worst customer service ever!!!! Christy was overwhelmed i'm sure, but John her co-manager was horibble with his customer service. I placed my order at 5:42pm. They said it would be 20-30 min, I thought wow but ok. Waited for an HOUR and saw most people leave with their food that arrived after us. I go up to ask and Christy yelled at us all to go back to our cars and they would come to us. I went to my car and called them to see if i could get a refund, rang for 15 min no pickup. So I waited for another 15 and decided to go up and ask to speak to a manager.(90 min after I ordered) Christy said she was, I said this is a little ridiculous that I have been waiting since 5:40pm to get my food. She told me to wait and went in the building to talk to John. He came out and I said the same thing and that they've ruined my night plans by having to wait so long and I suggested my food and a refund. He said ok. Then he comes out with my refund and I ask where's my food and he said that my order must've been deleted. Doesn't say sorry and didn't say can I get you something for your troubles. I say, so you've ruined my night and now you're sending me away with no food? I asked for his name and Christy's name and told him that this is horrible customer service. And no way would I ever recommend anyone to come to this location of Mo Bettah's.(RIVERTON BY HARMONS) And I won't, I will drive an extra 25 miles if I need to just to get better service. Most horrible fast food...

We love Mo'Bettahs and since moving here a year ago, we eat at one of their restaurants weekly. Today I can't give 5 stars as I would like because we have now had 3 experiences at the South Jordan store where we don't receive the same kind of customer service and food as we do at the Lehi, Sandy and Midvale store. We have purchased the Ekolu Special here 3 times and receive significantly less food in this special than we do at the other stores. First 2 times thought it was a fluke. However, today's was so noticeable and bad that I called to ask the manager if the way they make this special is different from the other stores. The plate was mixed with teriyaki chicken and teriyaki steak. The chicken was so small and burnt that once we took off all the burnt parts there was barely any chicken. It looked like it had been pounded thin to the point you probably could've seen thru it before it was cooked. I called to ask the manager if something was changed so I would know in the future. I was told no. There was no acknowledgement of maybe the staff messed up. There was no apology, no offer for even 50 cents off my next visit. Nothing. I was kind and courteous and generally wanting to know for future reference. Since it seemed like I was a bother for calling and asking politely to speak to the manager, I won't be coming back to this location. I will continue going to Lehi, Sandy or...