uBreakiFix - Phone and Computer Repair — Local services in South Jordan

Long story short, for any type of laptop repair, I would go elsewhere. We dropped off a laptop to get the broken screen replaced. They said it would take a week. After a week and a half and not hearing from them, we called and they told us they ordered the wrong screen and so they had to order the right kind and it would take another week. After another week and a half and not hearing from them, we called and they said the part should arrive the next day and the repair should take max 2 days after that. After a week and not hearing from them, we went to the store in person and they told us that the screen was replaced, but there was a broken pin in the battery connector (or whatever it’s called) and that has to be fixed, but they can’t do it here, so it’ll have to be sent to the shop that can do those repairs and it should take another week. At this point the manager said they would discount the repair to $0, which at least he said that and made me feel like they were trying to make right. After a week and not hearing from them, we called and they said they could only tell me that the shop has our laptop. That’s all the work order system could tell us. There was “no way” of communicating with the shop to see when they think they’ll be done. I also come to learn that the shop is in Florida. And now my daughter has to go to college without her laptop. We spoke to the manager in person and he said again he would discount the repair to $0 and give us a loaner laptop after we insisted, even though that’s not something they do. The loaner was to make sure she didn’t have to go to school without a computer, because of the many delays. So now after another week and a half they called and told me the laptop is ready. But now they won’t give me the laptop without returning the loaner first. I had actually explained to the manager when he gave me the loaner that I would have to bring the repaired laptop to my daughter at college and get the loaner from her and then return it. But the manager I spoke to about all this and the discount was not in today. Even if I had the loaner, they were still going to charge me for the repair. I asked when the manager will be in next, and I was told 5 days. So now I have to wait another 5 days to talk to the manager because he’s the only person that is trying to make things right and help us. I was also told that I could leave a $200 deposit to get our laptop back today and it would be refunded or applied to the cost of the repair when I bring the loaner back. It’s been a frustrating experience and it’s not over yet! The one manager that seems like he cares and is trying to help is the only thing that makes this review 1 star instead of 0. We’ll see what...

I was sent here by Verizon to have my battery replaced in my iPhone. The first visit was fine - they replaced the battery, took about 2 and 1/2 hours. When I picked the phone up they explained that the screen broke while replacing the battery, so they replaced it. This was fine, but this also meant they had rendered my screen protector useless. Thankfully they installed a new one, but only after I asked.

The problem came less than a week after, when my camera started acting up. It wouldn’t focus anymore and videos are all shaky. It also makes weird gear sounds when it tries to focus.

I took the phone back in after I called and they instructed me to do so. However, the guy there told me the issue was likely because my phone wasn’t updated, so an update should fix the issue, so I actually didn’t need to waste my time coming in. I asked what I should do if that didn’t fix the problem. The guy told me they would need to replace the camera, and they didn’t have a camera in stock that day, so it had to be another day, which is understandable. The problem is, he told me that I would be responsible for paying for the new camera, since they claim to have not touched the camera when they replace the battery and the screen that they broke. I left the store and updated my phone, and of course it didn’t fix the issue. But I’m out of luck with them because they claim it’s not their fault. Thankfully Verizon came through for me and is replacing my phone, but I’m pretty disappointed with these guys for not admitting that they might have caused the problem with my camera, because the way I see it, there’s no way they didn’t. I’m also annoyed that I have to pay for another screen protector when none of this was...

To save you a very long and detailed reading, I will summarize this as best I can. Worst customer service I have ever received. I scheduled a remote repair (they came to my home). Upon arrival, the tech broke the back of my phone and wasn't able to replace the front screen (original issue). They then informed me that their website should not have allowed me to set up this appointment nor pay the $30 fee. Apparently, it was not set up as an insurance claim. The manager, Reed, was then involved. He walked me through setting up an insurance claim over the phone. He instructed me to put that nothing else was wrong with my phone. Therefore, instructing me to commit fraud through Asurion. The tech who broke the back of my phone left to pick up a replacement and said he'd be back within an hour. He finally arrived back at my home after 8pm and replaced what he broke. I was repeatedly assured I wouldn't have to pay the $249 deductible by Reed. To wrap this up, Reed contacted his regional manager Kip, who told him that they "covered their tracks" and didn't need to assist me further nor refund me a penny. I was blown away by their morals, values, and customer service. I have worked many years in customer service and as a manager. At the VERY LEAST, in this scenario, I would have offered the customer a complimentary phone case or screen protector etc. something of the sort. I missed work and spent over 5 hours dealing either this process that day. Again, the tech never should have touched my phone if he did not verify it was set up properly through insurance BEFORE taking my phone; and then HE caused additional damage. DO NOT UTILIZE THIS COMPANY OR AT THE VERY LEAST...