I go to Jamba all the time and I understand that there is no perfect customer service but this was by far the worst customer service I have ever received at a jamba ever. The two young emoyees on shift around 9:20 A.M. June 6th seemed a little frazzled and on edge. After waiting at the register for the cashier to even notice us I understood why. This older gentleman turned around and impatiently took our order. My friend and I were paying together and he didnt even ask if we were together or sperate and not wanting to also be obnoxious I ordered seperetly my card was declined and I asked him if he could try running as debit rather than credit and he barked a reply saying "it's an automatic system man!" And I went to transfer money over and he was being so impatient my friend stepped in and just swiped his card instead. His poor coworkers weren't talking to each other or anyone else as he angrily rushed around the store doing various things. There was some confusion between my friend and me on which drink was which because they were similar anf looked the same and he never asked for our names. names clearly aren't important as he wasn't wearing a name tag either. I work in the service industry and I'm so dissapointed in the overall mood of the store and the...
Read moreI've tried to order multiple times from this location over the past month. First time I dropped in after grocery shopping, there was a sign that they were only taking cash. I don't carry cash, so ok. No jamba.
Today, I tried to order delivery on their "No dirty dishes Friday" promo. I placed an order, things said they were great, but when the driver got there, they had cancelled the order without notifying either of us.
They say they called the number on the order and it didn't work, but oddly enough, that's the number I called them from to inquire as to why my doordash driver couldn't find the order. It is ALSO the number my door dash driver called and texted (which came from the order...). I verified the info was correct in the Jamba app, so someone must have misdialed and didn't bother to try again?
In any case, there are apparently smoothies available in the app that they don't actually carry and they'll cancel your order if you're unlucky enough to pick one of them (so I hope you have their current...
Read moreI go to the this Jamba Juice every morning and either order the oatmeal or the energy bowl, chunky strawberry. It never fail, every time the, I believe the owner or store manager, makes the food, he skimps so much that the energy bowl doesnt taste good or he doesnt mix it well enough so I have chunks in the mix. I went this morning and it just tastes watery. no flavor at all. Whenever I order the oatmeal he only gives half of what everyone else at his store or the jamba juice on 12300 S gives. I feel like he is trying to save cost. Plus, he is not friendly nor does he seem like a people person at all. I would go there every morning and now, I am posting this so that he knows why he has lost me as a customer. I will be getting my oatmeal and energy bowl from a different Jamba Juice from now on. UPDATE: I just called the owner to provide feedback to him and why I would no longer be a customer of his. He just gave me excuses and didnt even try to rectify the situation. no apology...
Read more