Sugar Pine Bakery — Restaurant in South Lake Tahoe

I'm not sure if they have changed something recently, but this was my husband & I favorite place to get almond croissants in Lake Tahoe. On a recent visit, the baked goods we purchased were quite different than the last time. No almond croissants left, so we pre ordered some to pick up the next day at 11 am and tried some other options. I had a ham & cheese croissant heated & husband tried the plain croissant. The texture was seriously that of Pillsbury pre-made dough. It was a strange smooth texture it wasn't flaky & it didn't taste like a croissant it was completely different than when we had been there last time. I was super hungry & my ham and cheese croissant was not heated up all the way through. it was cold in the middle. I still ate it. My husband asked for something different because he truly did not enjoy the plain croissant. We were informed their electricity went out, so that could have affected the baking process...ok, we can tey something else today. So, instead, he got a pumpkin muffin, which was only okay. We also tried a blueberry streusel top muffin again, only okay. Both of these honestly had a texture of day old to them. Upon returning the next day at 10:00 a.m. to pick up our croissants yes we did say we would pick them up at 11:00 but we were headed back out of town and thought Surely with a pre-order of six croissants that they would be ready at 10:00 a.m. and unfortunately, we were wrong. We were we're informed that they were not ready yet since we had requested them to be ready for pickup at 11:00 a.m.. ( we thought for sure a bakery would have already baked all of their items in the morning especially a pre order of 6 croissants ) and with an hour to go until pick up time I'm not sure how they would have been ready in another hour honestly. Baked ,cooled, and stuffed with the almond paste? We asked for a refund which they were very nice about, but it was just a kind of let down since we felt ordering ahead of time and pre paying we would be able to have our breakfast in the car as we drove home & some left over for tomorrow. No. I'm not sure if we will...

Horrible experience with the very rude and dismissive owner. Purchased a full pie and in the first slice while attempting to eat, my teeth came upon pieces of GLASS! My first thought, it was “Rock Candy”. After immediately spitting out the contents on to my napkin, it was obvious the contents were many broken pieces of pink glass. Luckily I didn’t swallow any of the contents. I immediately called the bakery and there was no answer. I called the next morning and was told to come and speak to the owner and not one time did the person I spoke with show any concern.

When I arrived at the bakery to speak with the owner his first gesture after waiting 5 minutes as he was in the back...in a rude tone he’s said ”Ok let’s see what you got?” I knew right then this guy could care less about my well being. He took the contents of the culprit piece which I had in a sandwich size ziplock bag, he then took the remaining pie which I brought back minus the one piece I was attempting to enjoy and he tossed it in the garbage. He never asked me any questions or apologized for the incident or asked me if I was ok. He briefly peeked at the content evidence ithen looked at me said “I’ll give you your money back then you can leave”. I couldn’t believe how dismissive this jerk was! I believe his daughter who was an employee and present through this whole scenario tried to justify the owners behavior which at this point...GAME OVER. I had zero interest in hearing what either of them had to say and proceeded to walk out letting them know I would post a review on what had taken place. I’m Latino and what I can say is this man has ZERO clue on customer service or how to deal with adverse situations dealing with customers or at least willing to take accountability. He’s demeaning and defiant which he IMO brings his poor & very proud attitude from Mexico. Just because he believes he’s a decent baker doesn’t make him a good business man. There are plenty of VERY GOOD OTHER bakery’s in SLT otherwise roll your dice! I filed a complaint with local food &...

I wanted to do something special for my wife's 40th birthday. I planned a trip to South Lake Tahoe from Billings, Montana. I wanted a custom cake to add to the surprise. I searched for local bakeries online and contacted several.

Sugar Pine Bakery was one of the first to respond, and seemed eager to assist. Jessica and the team were helpful in the planning and design of the cake for two months. After exchanging several ideas, Sugar Pine came up with an amazing cake.

The Sugar Pine team also took part in the surprise. I took my wife to the bakery, and walked in, and there was a custom cake in the display case. I suggested she check out all of the awesome options and then she noticed a cake wishing her a happy birthday. It resulted in the surprise I was after. Angel did an amazing job with the detail and artwork.

The cake was beautiful but also delicious. My wife noted that she had never had a cake lined with layers of real blueberries. It was quite special.

While we were there we also tried the ham and cheese croissants and they...