Coconut Jack's — Restaurant in South Padre Island

Visited this place in March. Walked in and you order at bar. Staff wasn’t very welcoming, but decent enough for us to stay. Ordered 4 burgers and fries. We prob should have sat away from under the covered patio because bees were very annoying. Took 45 min to get burgers. 2/4 burgers were good. The other two were completely burnt- burnt beyond being edible. Hard as a rock. One side only was basically like this. Took them back, showed staff, by looks on their faces they agreed and took back to cook. 40 min later we have burgers and a handwritten note placed next to burgers that read burgers are grilled not burnt. Take back and by then I guess owner/ manager Amy intervened, didn’t seemed bothered by note left. In all fairness I wrote a note back stating I knew what grilled burgers looked like, and this wasn’t it. Petty I know, but Amy threw it away and I asked for refund on 2/4 burgers. She came back and said she would refund in cash, cool. Comes back again and because of how the registers were closed out according to Amy, they refunded back to card the entire $67, and we needed to pay for two of the burgers again because they refunded all. We checked my husband’s account using app, and the first payment was still not pending. We told her we didn’t feel comfortable paying again (no cash on hand) and we’d be leaving island next day and hopefully we’d see the entire $67 and then would come back and pay for 2 burgers in cash. She didn’t seem satisfied with this and we explained if they refunded, yes it can take 2-3 business days, but without seeing the first payment even in a pending status we would check following morning. I explained to her I just had a refund processed same day from another place and she asked me to show her my bank account using app, which I did to prove a refund can be done same day and shown on statement when using credit and not necessarily debit. She asked us if we had same bank which we do. All this over two burnt burgers, a grumpy cook who apparently is the lone self professed grill master, and I just wanted a refund, but instead had to do this all while standing there listening to the live music of a gentleman playing his guitar. Wish I read reviews prior because burnt burgers seem to be a thing here. Settled for Whataburger which never fails, but next time we’re trying Burger-Fi! I’ll read the reviews then to...

Cute establishment right off the boardwalk! Service however.. not so much!

Awful.. had to order at the bar, waited about 20 minutes right in front of the register to be served. Is was not busy at all had one other couple at the bar. The bartender proceeded to serve his friends rather that taking our order. When he did finally get to us, I ordered a Jamaican freeze, Pacifico, grilled shrimp kabob basket and a shrimp and fish basket. The total was $56.00

I was served a strawberry daiquiri.. didn’t even bother to complain… We were told to sit and they would bring the order out. We watched the OWNER bring everyone else’s food to their table. And when our order was ready, we were yelled at from the bar by name. No problem, got up, got our food. When we got the baskets, there was one pice of dried up fish, 4 shrimps and a bag of lays, the other was 4 bacon wrapped shrimp on a kabob, and potato chips. The orders were supposed to come with fries. I took the baskets back to the counter to ask why we were served lays, they said they ran out of fries. Why weren’t told that prior to ordering is beyond me.. so I asked for a manager, I was told the manager wasn’t available. I then proceeded to ask for a refund and was told they couldn’t issue a refund. I waited a few minutes and spoke with another employee and asked him if a manager was available. He said a manager wasn’t there, but the owner “big boss” was the one who served me at the bar. I went back and told him “you’re the owner right?” He looked me dead in the eye and said “no”. I then spent another 10 minutes arguing with him, turns out he is the owner… He finally issued me the refund, went straight to the register, opened it, and gave me cash back. He then grabbed the VERY SAME baskets I handed back to him, after we had the food sitting outside and passed from multiple hands… and served the exact same baskets, to a table that was waiting for their order. I’m not sure about you, but I would not be happy if I paid over $50 just to be served someone else’s food, that they touched. Please be aware and observant when visiting this establishment. Very unprofessional and just out...

Coconut Jack's is undoubtedly the ultimate destination for beachgoers in South Padre Island. This exceptional beach bar never fails to impress with its vibrant atmosphere and the remarkable individuals you'll encounter there. The live band at Coconut Jack's sets the stage for an unforgettable experience, adding a vivacious energy to this already amazing establishment. Moreover, the colossal 200-inch display enhances the ambiance and offers patrons an unrivaled audiovisual treat.

Picture yourself basking in the serene beauty of the bay while relishing in the delightfully refreshing and expertly-crafted Coconut Jack's signature mixed drink. The combination of the stunning surroundings, delectable drinks, and genuine connection with fellow beach enthusiasts guarantees that your time spent at Coconut Jack's will be etched in your memory forever.

Additionally, the staff at Coconut Jack's deserve special mention for their exceptional service and warm hospitality. They go above and beyond to ensure that each visit is a memorable one, making you feel like a valued guest rather than just another customer. Their friendliness and efficiency create an inviting atmosphere that adds to the overall enjoyment of the experience.

Whether you are a local resident or a visitor to South Padre Island, Coconut Jack's is a must-visit destination that promises an extraordinary beach bar experience...