Red Door — Restaurant in St. Louis

Good food, extremely high prices and horrible customer service. I have frequented this restaurant for 2 years since moving downtown and the prices have gone up which I didn't mind at all given the pandemic, but the unwillingness to give appropriate sauces on large orders and the lying and refusal to give more has gotten to a point of disrespect after today 12-27-21. I spent $50 on multiple items, and I asked over the phone and in person when picking up my order for extra soy sauce and hot mustard (specifically 10-15 of each) and I offered to PAY them for the sauce packets and I was basically rushed away and guaranteed they were in there. I get home and there are 4 soy sauce, 3 hot mustards. I called to kindly inquire about why they weren't included and if I could just come back and get more and the person on the phone argued with me that they had included 7+ of each sauce and changed their answer each time I denied the number. They refused to hear me out and I had to hang up and start writing this before I just move on with my life, because the food is good but not nearly good enough to deal with their run around. There's places with far better service and equally good food.

-Caleb...

Was driving into downtown St Louis from an hour away and had my daughter phone in an order for pickup since they were closing soon and we needed food to take back to our hotel after starving all day. The lady on the phone was very nice and took the order then repeated the order back to my daughter. I heard the order being placed and heard her repeat the order. Picked up the order 30 minutes before they closed, got back to the hotel, parked and went up to our room. Upon getting the food out, found out they completely skipped my daughters food. Called the restaurant 15 minutes before closing time and was hoping they would deliver her food since it was their mistake. Lady refused to deliver it, kept saying she didn't charge me for it. I explained I'd happily pay for it, but my daughter needed food. She refused to make it, deliver it, or anything at all. Just kept arguing that she didn't charge me for it. Will never even consider this place again. Rangoons were like rubber with no flavor and the Chili Oil Beef was like processed beef with no flavor. I expected better, but I'll go back home and get decent Chinese food...

While staying at the drury inn at union station this place was on the list of locals that delivered to the hotel. I liked the person on the phone spoke and understood English well. I always fear ordering from Chinese restaurants over the phone as sometimes the order gets messed up due to a language barrier.

I was told up front 1 hour for delivery which was fine. Driver showed up early and called before he arrived to let me know he was close to the hotel. Service and food was excellent. Fried rice is some of the best I've ever had. Sesame chicken was awesome as well. Portions were standard for this type of cuisine.

My main reason for not giving a full five stars is price. For two entrees and a side of rice, I feel $40 was too much. Maybe I'm crazy but $30 would have been more acceptable. Could be due to the location and being in St Louis.

Overall I would...