This location seems to be a little understaffed at times or has staff that is fairly new and unfamiliar with orders. The lines can get quite long and there is no drive through however the only reason I give it 5 stars is because of who I believe to be the store manager (he is always there when I go which is quite often) young black male usually at the register. He is always so helpful to the other employees especially when you can tell they lack training, he is patient and gives them direction without being insulting or impatient being that he handles the bulk of he workload. He is always a step ahead and so courteous and ready to help and get your order correct and as fast as he is able too. This location is VERY lucky to have him otherwise the service would not be the same! The rest of the staff does not seem as motivated they're there for a job but they get it done. Wish I knew his name but 10/10 service from...
Read moreAs I arrived in Ft. Lauderdale and was close to my hotel I had to get my Dunkin fix. I passed this location and was excited to turn around as I am one of those people who runs on Dunkin… Upon walking in, the young lady at the register greeted me with a huge “Welcome to Dunkin” and amazing smile.
Upon placing my order I stepped to the side to wait for my items. The store was very clean and the staff working with the food had gloves on. The team worked together as everyone was responsible for something which allowed for a smooth transition from order to delivery. Moments later my order was ready and I was out the door.
I’m excited to say that this location did not fail me when it came to my Dunkin fix. The coffee was made to my order and taste bud perfection and the chicken croissant was spot on at the right temperature and not thrown together.
Based on this experience I will be here every day that I am in...
Read moreThey have literally served food after all the crissoants have dropped on the floor, literally served a donut after a roach had crawled on it. Remember when the exspresso machine was out? Had roaches in it, and I'm sure the new one will since no one cleans it out. Employees smoking illegal substance on the clock, manager fired employee, after the employee was attacked at by another, and the employee who got fired that was a second or third time she was attacked and she did nothing but, call the cops and was still fired. Manager fired another employee because she had responsibility at home to her nephew which she was living with while her sister was in the hospital so she had to call out to watch him. The manager had a day ahead notice and employee was still fired. Manager shows favoritism. This is a disgusting store, the workers, the manager, the higher ups....
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