Arby's — Restaurant in Texas

I ordered a simple Buffalo chicken slider through the drive through. I guess it wasn’t as simple, because I got 90% Buffalo sauce and 10% chicken slider. So as one who doesn’t want to get heartburn over a chicken slider, I went in to get it remade. I approached the counter and the guy working here was checked out mentally. I explained to him how my sandwich had a lot of sauce and politely ask him if I could get it remade. He then proceeded to say and I quote, “oh you don’t like a lot of sauce?”. To which I replied, “I like buffalo sauce but not when it’s more sauce than sandwich.” He said nothing. no apology or anything. As I am waiting to get it remade, the whole time the staff and kitchen are complaining. I can hear them. Then the best part of this interaction was when they finished remaking it. The kitchen handed it to him and he put it in a bag handed to me and just glared at me with no emotion and said nothing, absolutely nothing. It was awkward, weird, and quite embarrassing for this whole restaurant. If you do not enjoy customer service please get a different job! It’s ridiculous and I’m over it do better as humans. Not to mention I finally get back in the car, after wasting 20 minutes of my life that I will never get back and there were two cars that left the drive through because the staff, wasn’t taking their orders. The two ladies were yelling into the speaker to see if anyone was there. The staff was ignoring them. Honestly just ridiculous. I feel bad for the hard working staff that value their jobs, that have to be subjected to poor reviews because the rest of your staff doesn’t care. Again, DO...

Food was great, there aren't too many Arby's locations around so I happened to be in the area and I thought yay! Arby's. But the kids at the drive-thru really ruined to the experience. Zero customer service, zero caring about their job. First first the kid tried to hand me a drink when I only ordered a sandwich. Then he picked up the bag next to him thinking it was mine asked me if I wanted any sauce; I asked for Horsey sauce He grabbed two packets and threw them in the bag then the kid behind him said no that's the wrong order so he just put it down. They didn't have the courtesy to tell me, "I'm sorry it'll be a minute" or , "Sorry, we don't have your order ready.,"

About 10 minutes later, I kid you not, when my lone sandwich finally came out he dumped in a bag and just handed it out the window to me without saying "sorry for the wait or anything". I asked him for the sauces and he said "I already put them in the bag" then I took the sandwich out and showed him the empty bag. He looked annoyed and reached for two packets and gave me the packets and I asked, well can I have a napkin too? again he looked annoyed and gave me a handful of napkins as he started taking the next order so he wasn't even looking at me. All he did was put his arm out the window as he was looking at the register or the order taking device.

The sandwich I ordered did hit the spot though;. It just wasn't piping hot the way it should be. It was hot just not piping hot. I hope store management sees this review and does...

I know fast food isn't real good for us, but I've always had a soft spot for the Arby's French Dip and their curly fries. So I would tend to get from this location about once every 4-6 weeks. Went there in late August, used the drive-through, and amazingly they simply left out the dip sauce. That's the whole point of the French Dip sandwich. How does that happen? So I have them another chance today, same order. This time, they included the sauce, but when I got home (close, only about 10 mins) it was nearly ice cold. And the curly fries? Simply not there at all. How does this happen? Twice in a row? Very clearly there are SEVERE management problems at this location. Severe. And I'm loathe to complain because these people would be fixing my food. So rather, I think I'm done. You lost me as a consistent customer. Day shift manager would not take ANY responsibility, just saying "we all make mistakes" (just like last time). No, we don't. And certainly we don't make that many. Here's what's needed: much better quality and consistency of service. Check every ticket agains what is going out the drive-through window. Every time. No exceptions. No excuses. [Responding to below: I already did more than a week ago. And got no response. Yet another huge failure. Am pretty well-convinced that Arby's just doesn't care. That's...