Grimaldi's Pizzeria — Restaurant in The Woodlands

After a pleasant evening of taking senior pictures with my son, we decided to try this pizzeria. First, let me say that our waiter Myles was amazing. He was friendly, warm and offered suggestions of menu items that were good. When we initially sat down, my sister requested a water and because he was wrapping up with other tables he sent another waitress with the water. We were a party of 7 and the lady returns with one water. When asked for more waters for the entire table with a short and annoyed response said “I’ll let your server know.” By this being an hour before closing, the restaurant was practically empty. The same young lady proceeds to return to provide our table with plates and silverware still maintaining an unpleasant disposition. Slamming the menus on the table, along with the flatware. The evening progressively worsens as we noticed a large cockroach crawling on the wall behind us. The roach was massive. We alert the staff and we are told that the manager is coming. Another young man and same young lady from earlier make an attempt at capturing the roach. For the length of time it took for them to address the problem I’m not sure if they even caught it. The waitress from earlier makes a comment saying, we are in Texas as if that should excuse this problem. The manager Pablo comes, offers his apologies, and again excuses and deduces the issue to a location problem. He says because the restaurant is located on the water, seeing roaches is expected. He apologizes and that’s it. Didn’t offer any compensation for the evening or anything. When we think matters can’t get any worse, it did. After eating most of what we ordered, my sister discovered a hair in her food. It appears to have been baked in the pizza. We alert Pablo yet again and he comes over with begrudging apology. He offered a dessert sampler and removed ONLY that one pizza from our bill. At this point our dinning experience has been ruined. We can’t take any leftovers home because we don’t know what we are eating at this point. Rather than offering to compensate the entire meal he removed the one ticket item as well as a dessert that had been ordered prior to the hair discovery. We didn’t bother with haggling the bill because a good customer service experience would have been to offer to comp the entire meal after experiencing terrible customer service from the waitress, seeing a huge cockroach, and discovering hair baked in the pizza. Needless to say this review will be followed up with corporate letter, a comment left on their social media and warnings to anyone who is ever interested in...

So this is our most recent bad experience....we showed up at 7 pm for our daughter’s birthday dinner because she loves the pizza here. Full 10 minutes until the server arrived and took orders. Drinks, apps, and pizza ordered all at the same time because we’d had enough time to look over the menu. Drinks came quickly as well as the antipasto and caprese salad. Sever didn’t come back for 20 minutes to refill drinks, then 20 minutes later, and then 20 minutes later again. A full hour and 15 minutes after our order was taken ONE of the pizzas showed up, dropped off by a runner with “Cheese Pizza” uttered and took off immediately. This is at 8:32, a full hour and 15 minutes after the order was taken. Our server was flitting around other tables and seemed to avoid contact with us until I caught her eye and waved her over. By this time the one pizza had been sitting on our table for over ten minutes. I asked for it to be taken back and kept warm until the rest of the table’s order came. She took it and apologized for the wait. Ten minutes later our calzone was dropped off just like the first pizza. Drop and go. 3 minutes later the pepperoni pizza arrived and then 2 minutes after that the cheese pizza came. The 2 pizzas were very obviously well done, but since it took so horribly long for everything to arrive there was really no use sending anything back with any hope of a quick resolution. All this time we saw tables that sat after us have their food delivered and consumed. The pizza oven ticket carousel was about 2/3rds full with no sign of getting smaller. Calzone had no flavor and the pizzas were much less than palatable. My daughter that loves this place had half a slice and wanted no more. Asked for a box and the check and cleared out over 2 and a half hours after we sat down. Not a good experience, not the pizza you’d expect for the price-Mod Pizza is much more the value and fresh oven-fired experience than this place any day of the week in my opinion. Tipped the waitress appropriately for the service (15%) considering my experience with serving food and left a note saying that the kitchen definitely cost her almost double that. We normally tip about 25% for great food and service because we know what it takes to make that happen. As a plus, the Old Fashioneds...

We celebrated my son's 27th birthday with 17 family members—including toddlers and young children —only to be banished to the basement level party room, where there is exactly zero air conditioning. And when I say zero, I mean the kind of heat that turns a birthday dinner into a sweat lodge experience. Our server was nice enough—bless his heart—but completely forgetful and overwhelmed - He was probably about to stroke out from the heat. That said, the real kicker? When we asked what was going on with the A/C, he casually mentioned the A/C has been out since DECEMBER. It’s now mid-June. So basically, they’ve known about this for over half a year and are still packing large groups into a hot, sweaty basement as if ventilation were a luxury and not a basic requirement. We were all visibly sweating through our clothes, fanning ourselves with menus, trying to keep the kids from melting into the seats. I asked the manager what the deal was, and they confirmed that not only is corporate aware, but the health department has already been out there. And still—crickets. No fix. No warning. No apology. No discount. Just an overpriced menu and an oven of a party room. The food was mediocre at best (not that you can taste anything when your core temperature is 102), but honestly, that’s beside the point. We could’ve gone literally anywhere—but we picked Grimaldi’s. Never again. Pretty sure no one in our group will ever fall for that twice. Even if they do fix the A/C someday, the fact that they’ve let it go this long, sweating out paying customers like it’s no big deal, tells me everything I need to know about how little this company values people over profit. If you're thinking of booking a celebration, be sure to ask for the “party room” - you know, the one that doubles as a pizza oven. For just a few hundred dollars, you too can enjoy lukewarm food, dripping sweat, and the kind of heartburn that lingers longer than the regret of choosing this restaurant to begin with. Truly, Grimaldi’s, you’ve redefined...