Surcheros - Tifton, GA — Restaurant in Tifton

Catering from this restaurant is not recommended As someone who loves Mexican cuisine and often hosts gatherings, I was excited to try out Surcheros for catering my recent event for 20 people. However, my excitement quickly turned into disappointment as the experience fell short of expectations. Upon receiving the order, it was immediately apparent that there was a significant lack of food for the number of guests I had specified. I ordered (2) Fajita bars 10 people per bar= 20 people. Despite spending $400, I found myself scrambling to supplement the catering order with additional food from elsewhere to ensure everyone was adequately fed. The quality of the food itself was decent, but the portion sizes were incredibly underwhelming. The restaurant didn't prioritize ensuring that there would be enough food for everyone. The website does not specify how many lbs. of meat is included in the Fajita bar. This lack of attention to detail was frustrating and disappointing, especially considering the significant amount spent on the catering order. Overall, my experience with Surcheros catering service left much to be desired. The portion sizes and overall value for money were severely lacking. I would hesitate to recommend their catering services to others based on my experience, and I hope they take steps to improve their offerings and customer service in the future. I do not plan on ordering from this place for our local...

The gentleman that started at the serving line seemed impatient with all of us as we ordered. Also, l had ordered something but realized as ate wasn't wat supposed to been.More on that later. The ladies were more friendly by a lot. But, not enough to counter the male server. Who we believe was the manager on duty. The servings were okay, tho we had to ask for a bit more on things like sour cream, onions, peppers etc. Basically what adds flavor to the meats. Well to say the rice and meat are hot or at least very warm would be subject to opinions. Tho we all felt same 5 meals that were barely warm. Now to sum up, the male again came by picking up the empty bowls or tables. We asked him how come l didn't get the tortilla bowl as my friend had with my meal. He claimed he didn't hear me say it. Though we all saw me point to my friends. Saying " would like to have same bowl. Needless to say he wanted to argue instead of apologize and correct issue. We dropped having an argument because his attitude was a waste time to do so. But naturally decided to leave soon after. Customer service is a pet peeve of ours. We just won't go back, it won't matter to him anyways.🤣 FYI we found out though this restaurant had stolen the concept from another store in Tifton. Which sadly cause a really nice experience at the Camole. Which we were looking forward to eating at when we...

The past three times we’ve ordered from this location, the food has been wrong. We’ve used door dash and instead of taking accountability for the mistake, employees blame the dasher. The last time, I ordered nachos and there were no nachos with the food, just the topping. I don’t see how that could have been the dasher’s fault. Also, we’ve ordered salsa with our meals 3 times and it is always left out. I don’t see how they can blame the dasher (when it has been different people each time) for leaving it out of the bag. The last order we got was ice cold and it only took the dasher 5 minutes from the time they picked up to when we got the food. The food felt like it had been sitting in a refrigerator for an hour. We had to go back to the restaurant ourselves and have our food corrected. We didn’t the first two times. The employees didn’t want to take accountability and this is an issue. I understand that mistakes happen but don’t blame someone else. Plus, the person in front of us was also returning food...