KFC — Restaurant in Titusville

I went to this store. July 15, 2025, between 1:00 and 2:00 PM. I placed my order through the drive through. I was there to get a replacement meal. Which was a chicken pot pie, Chicken dinner original. In the first order the cashier responded they did not have any original cooked in the first order. Instead, hard fried only for the first order which they gave us some dried out, overcooked or old chicken. The pot pie was so dry that it had sunk in the middle. Worse and horrible, servers. Call the manager and tell him what happened. He told me I could bring this stuff back to get it all of it replaced. We told him that it would not be possible to come back on the same night since he was already late. To get dinner. So, we were left not to have a dinner and had to wait days later to go back later because of our work schedules. We went there some days later with my receipt and asked to speak to the manager on duty, not the same manager. He was so rude, I was blown away. He acts as though he was doing me a favor to replace my meals that was not good enough previously for my dog to eat. The incompetent manager was rude and could barely speak English. The cashier was rude, every time I have gone there, I always must pull up and wait for your food, no matter what. The cashier continued to be rude; we got into it and the manager came out and refused to give me the food and thew the food on counter across the room. I had a receipt. So, this is the most horrible place. You don't ever want to go there. I wouldn't take my dog there again. I wouldn't recommend it to anyone to eat there. This place is very unprofessional and...

Earlier this evening, I ordered a family meal indoors for takeout. While I was waiting for my meal, an elderly disabled couple (both using canes) walked in. They were told to wait for someone to help them at the counter or use the kiosk to order. I watched as 3 people were given filled orders through the drive thru (maybe 10 minutes), and no one took the couple’s order at the counter. I suggested they use the kiosk, but they clearly weren’t familiar with it. The man even said he couldn’t walk over to order at the kiosk because he would fall. He was bracing himself on the counter. When I was finally given my order, I had to ask the employee to help these people place their order. I cannot put all the blame on the employees who clearly had no situational awareness or did not care. The business model and set up are not accommodating for those with disabilities. There is no one operating the cash register to help people who are having difficulty. Not everyone is able to see or use a touch screen to order. There was only one standard height chair to sit in. All of the others are bar height which these two would not be able to use. This is unacceptable, and I will take my business in the future to the Popeyes nearby. Not mention my order was incorrect when I got home, but that pales in comparison to the way these two...

Me and my girl ate here. We went in and ordered our food and while we were waiting a guy came in to pick up his food. They told him it would be a 30 minute wait. He said it was supposed to be ready 5 minutes ago. The employee told him when you order online the pick up times are never correct. He was pissed and I don't blame him. So we are still waiting for our food. And the lady running drive thru. Omg!!!!. Someone ordered a bottle of water. And she said. This person is so stupid paying for water. And then another customer ordered food thru drive thru. And then she handed the food to the Customer and the customer was prolly checking her order before she drove away. The employee says omg lady go ahead and take your sweet time putting your straw in your drink 75 seconds at the drive thru the employee said. Then some lady used the restroom . And a employee said damn she just took off to the restroom like she just went in her pants or something. Did these employees forget we were in the restaurant waiting on our food. Very disrespectful. These employees need to be fired. I will never spend money at...