Lucille's Smokehouse Bar-B-Que — Restaurant in Torrance

Managers, if your employees are clocked out, why are they walking the floor ? I went to dinner with my family near closing time, we got attended fairly okay , the staff just looked like they wanted to go home. I mean I understand but y’all need to fake it or something! Many waiters (including ours) had AirPods on , on their phones in the back kitchen. Some sitting on the booths watching the basketball game. I mean really? Where are the managers ?? Any who , at the end of everything I asked my waiter for to go boxes. He brought them but brought no bag. Mind you I had my 7 month old baby, my 3 year old who was ready to go home after a long day. I was dealing with them at the moment and didn’t realize I needed a bag. I had three boxes to carry out. I had to carry out my two kids, baby bag, and car seat. I mean our waiter could have thought of that right? But I guess I shouldn’t expect more from teenager employees who don’t know about parenting. Well the waiter went missing, i needed a bag. I see this girl employee who looks like she works in the front counter area (flannel shirt), walking around in circles and circles . I say to myself “I’ll ask her for a bag”. I call the girl over and ask “excuse me, can I get a bag to go?” And she goes “respectfully, I’m clocked out.” Are you kidding me??? The entitlement. And rudeness. But most importantly why are you walking the floor if you’re clocked out? Go home! If you’re waiting for a ride , wait outside or in your break room. If you’re walking the floor, people will think you’re on the clock. So anyway I had to walk to the kitchen entrance myself, with my baby in my arms, and I found this other girl employee from the back kitchen (white shirt) who had a purse in her arm and looked like she was clocked out too and ready to go. I ask her for a bag and she quickly says yes and politely gives me one. Simple! Sigh…I mean what ever happened to customer service? I walk out with my family and the first girl is just sitting in the front couch with a fuchy entitled face. I mean the audacity. Where were the managers? Even if there were managers on the floor, I couldn’t tell , maybe because they spoil these kids and let them do what ever they want. On a positive note, the food was great as always. Shoutout to the good old Lucille recipes and the cooks. But Lucille needs to step up their hiring process! Don’t hire lazy college kids . Bad experience...

I had never been to this location before. Usually if I go to Lucilles I go to the one in Culver City. This place was pretty different looking, in a good way. When my boyfriend and I got there, it looked like a lot of people were waiting but the wait time for two people was only 30 minutes. So we walked around the mall for a little bit. Let me tell you, if you have a 30 minute wait time, do not go far into that mall or else you will get lost. Unless you know the mall like the back of your hand, don't go far. We almost got lost but eventually found our way around. A text notified us when our table was ready, which I really like. I think it's super convenient and considerate of the restaurant to do that.

We got a comfy little booth in the middle of the restaurant. The hostess let us know about their new dish the Rib Chop. She said, "It looks like a pork chop, but eats like a rib!" To be honest, it did look pretty good. But, my heart was set on the BBQ Tri Tip Sandwich. Our waitress came by not too long after and we ordered our drinks. I got the Original Lemonade and my boyfriend got the Strawberry Lemonade. They were good but over time they got a little acidic. As we kept looking over the menu ahead brought us some biscuits with apple butter that are melt-in-your-mouth delicious. A lot of the appetizers looked good so I ordered two. I ordered a half order of the Onion Straws, which looked like more than a half order but I'm not complaining! They were really good and they came with what tasted like a Honey BBQ dipping sauce that was good but too much was too sweet. I also ordered their new Bayou Spicy Cajun Shrimp, which is a half a pound of shrimp with cajun spices, garlic, lemon and some other stuff. This appetizer was delicious! The shrimp were already peeled and ready to be devoured. The sauce was so good that we started eating the onion straws with it too. Then we ordered our entrees. Like I said earlier I stuck with my TriTip Sandwich that came with one side. I chose the mac and cheese side which was pretty good. It wasn't too cheesy not too plain. My boyfriend ordered the Half Rack of Baby Back ribs that came with two sides (he chose BBQ beans and potato salad...both were very delicious).

Overall, the food and service was great. Just a heads up, you can't ask for more complimentary biscuits upon checkout. At that point, you'd have to buy at least half a...

I came in this place with high expectations because it looked very eclectic and fun and had a 4.2 from over 2500 reviews on Google of course but don’t let it fool you. The ribs were OK matter fact even good but they don’t listen to instructions! I told them to cut three or four so that the rest would stay moist… They cut five ribs!! But that wasn’t a big deal… They were way spicy! Rereading the description on the menu. It said nothing about the ribs being spicy.

They have three types of sauces, one original two Memphis rub and three hot and spicy! Supposedly these ribs were not made with anything other than the original recipe.

When the waitress realized… Because of course I stopped her and told her they were hotter than expected. She warned me that the baked beans I had also chosen were made with red hot sausage! I tasted and at first thought, no problem then realize my mouth was on fire😩.

The manager and waitress Lisa tried very hard to accommodate me after that even giving me my appetizer for Free! Oh, I forgot to start there ….

After ordering my meal, I realize I was very hungry so the waitress helped me find an appetizer. But she never put the order in. Gentlemen brought me my ribs, and I was quite surprised when my eggs did not show up.

So after lengthy conversation, both manager and waitress, explained that everything they may care they use some sort of pepper spice!

BE CAREFUL, HOT SPICY FOOD!!!

Part two: I got the New Orleans beignets…. They were hot and tasty with melted chocolate to dip in, but the inside was rather chewy… Like looking at a layered donut that wasn’t fried enough. A little raw! Oh well. I really hope that dessert would bring my review up a little bit, but it hasn’t.

Hey, forgot to say one real positive thing… They give you a hot motorist hand towel after having ribs… That was a pleasure! And thank you

Well, one more edit here we go… There’s an extra $1. 99 charge when I asked the waitress she explained it was the up charge for a premium side, and that she had pointed it out to me… Here’s the big problem with this restaurant… ITS TOO DARL IN HERE. CANT READ THE MENU with out your phone light....