Franco's Pizza — Restaurant in Town of Clarkstown

⚠️⚠️ DO NOT GO HERE IF YOU VALUE THE CONDITION/QUALITY OF YOUR FOOD AND THE COSTUMER SERVICE! ⚠️⚠️

I have never written a review ever about a restaurant. That just shows that me writing this shows how bad this restaurant was. Normally, I am not a ‘Karen’ when it comes to this type of stuff but this restaurant was horrible! I ordered a plain slice cut into small pieces for my 6 year old nephew. I received a burnt pizza slice that was not even cut into small pieces. My nephew usually eats anything but he did not finish this and claimed “it doesn’t even taste edible”. I felt horrible since I haven’t seen him in months and now that I finally got to see him, I basically ruined his night. Also his water had something in it!!

(I wish I could attach pictures but I do not have the option)

On top of that, this one female blonde employee was extremely rude. My nephew said thank you for bringing out the pizza and the employee didn’t even bother to look at him or say you’re welcome. Even with his fries, he asked for some ketchup and the blonde and brunette (brunette was wearing a viking shirt if that will help identify) employees said alright but never brought it out.

I’ve usually never have any bad experiences at restaurants but this restaurant was just on a whole different level. I hope the blonde and brunette waitresses get fired, get new employees who value your costumers franco! I’m extremely disappointed....

This place is exactly what I want for New York style pizza. They have slices ready to go which are fresh, hot, and delicious. There’s almost always someone in the kitchen tossing dough and loading up the oven. They are consistent in their quality and always friendly and efficient. Other New York area pizza shops aren’t always going to be friendly, but that’s never a problem any time I’ve visited Franco’s. The restaurant itself is tucked away in the back of a shopping plaza and not easily visible from the road. It’s a literal hidden gem for anyone that doesn’t already know about it.

The pizza itself has all of the elements you want in a pizza. Dough that is flavorful and thin, but still folds nicely. Perfect and fresh ingredients that are dispersed appropriately throughout the pie. Perfectly browned cheese and a well balanced sauce that’s not overly sweet and well seasoned. They have a nice selection of bottled drinks near the front that are bound to have something you’d love. They do have a selection of pastas, sandwiches, and burgers that I’m sure are great, but I feel like it would be a crime to not get the pizza so I do. If they happen to have zeppoles while you’re there, don’t skip on them. They’re lovely little donuts with powdered sugar that make for a nice dessert that...

We recently ordered from your shop and unfortunately had a disappointing experience. We ordered two pies: one plain cheese and one red sauce pie with garlic. What we received was two cheese pizzas, with one topped with just a few pieces of raw garlic.

We were a bit confused, as this was not what we were expecting.

When we called to clarify, we learned that the pizza we had in mind is actually called a “Sicilian Marinara.” That would’ve been fine to learn, mistakes happen.. but the dismissive attitude from the owner we received over the phone made the situation worse. A simple, “oh there was a miscommunication here, the red sauce pie with the garlic is actually called …” would have been all that was needed.

I will mention that I’ve ordered this specific order a couple of times before (I’ve been to this shop maybe 4/5 times) and had gotten what I requested. Not sure what happened here today and why the attitude from the owner was necessary

Also, if this was a “garlic” pizza I would also be highly disappointed as this looks like a regular pie to me (See picture)

To be honest, the pizzas we did get weren’t very good this time, and after this experience we’d rather support one of the MANY other pizza shops...