Shagwong — Restaurant in Town of East Hampton

My husband and I came in with my task-trained service animal (I have Tourette’s syndrome). We didn’t know that the owner was not keen on animals. The gentleman who greeted us was quite reluctant to seat us and said that the owner, Jason does not permit animals inside. I explained that, per the ADA law, service animals cannot be denied. It was clear that the host was really grappling with letting us stay and I tried not to be a “Karen” about it. After some consternation, we were sat in a corner and my service dog curled up quietly under the table, where she stayed for the next 90min. Initially we waited to get a drink order but a young woman finally came by and was lovely and cheerful. She offered my service dog a cup of water. I ordered a Guinness, my husband ordered an IPA. We waited a little bit and a very handsome and kind young man delivered our drinks (I now know that is Eoghan.) he asked if we were ready and we were not. The young woman came by a bit later and we ordered a dozen raw oysters, the prime rib sandwich and a cheese burger medium rare. I should have specified to have the oysters come first. When the food runner brought out the oysters and the prime rib sandwich he did not mention at all that my burger was on the way. He just sort of drop the two items and then walked away. The first oyster I went to enjoy was just a shell no oyster in it so I did a quick inventory and learned that three of the twelve oysters were just a shell. Eoghan was able to get us the missing oysters replaced quickly. But no luck with the burger I was waiting for. And then, finally it arrived! It looked so pretty! I got the zucchini fries and they were so delicious. Sadly, my medium rare burger was legit well done. It was extra disappointing because the cheese looked so good the bacon was crispy and the lettuce/tomato was super fresh! I had about 2 bites only. I decided to drown my sorrows and when I next saw Eoghan I got a Jameson neat. It’s a $17 glass of whiskey. It helped ease my pain, lol. The busser/food runner asked if I would like a box for the cheeseburger and I said no thank you, I could not eat it because it was way overcooked. He just smiled. I was hoping he would ask if I wanted to see manager or have it redone but I did not bring it up. We got the check from Eoghan who delivered it with speed and alacrity. We were charged twice for the oysters but it was promptly removed from the bill. Then the check just sat on the table with our credit card on top. I saw FOH staff walk by and look at it and just ignore it. Finally someone grabbed it. It was $176. We gave Eoghan...

I ordered unsweetened iced tea, fried calamari for appetizer, and the special Fluke francaise for my entree. Iced tea was artifically flavored bar drink, not fresh brewed as I asked. They served my entree prior to the appetizer being served. I pushed the entree away and was served a cold fried calamari. The entree fluke francaise was then served, I asked if this was the same one you originally brought out, Yup! The outside was ICE cold, cold broccoli, and so was the fluke with mash potatoes. I started eating the entrée that was cold on the outside, I took a big scoop of the mash potatoes only to discover that it was microwaved prior to being served AGAIN and was extremely HOT internally. Burning the roof of my mouth! I grabbed the artifically flavored drink slurped it down. The waiter comes to the table next to me and never asked about my meal or empty drink glass. The table next me also ordered Iced Tea and was served a large 16oz pint sized glass. I look down at my empty 10oz bar glass just shaking my head. Next, the waiter goes to the table across, and they ask what type of fish is that on the wall, is that a swordfish?? The waiter says yes, that's a swordfish, when it was obviously a sailfish and the other wall had a large Blue Marlin as did the other. You're working in Monta. You should be able to properly identify the fish on the wall. I hope the Chef does?? The waiter finally comes back to my table, I ask for my check, he asks how was my meal and I kindly informed him of the screw-up. He apologies looks at the check noticing that he never ordered the calamari because it was not on the bill. He did not charge me for it, But get your act together please. So besides the service the...

I ordered the Cali Mari rings and edamame. Calamari rings were the consistency of rubber bands and dry from over frying. The batter? Dry rub? was tasteless. The lingering taste of oil was very unpleasant. The edamame were good…… My wife had the “Fishwich” sandwich. Not quite sure where the fish was. She declared that is was Mehhh at best. Went to the bar as the bartender “Men” were throwing ice at each other for about 10 minutes, during that period no one offered us a drink. The bartender lady finally passed by, I hailed her down and she got us our beer. I finished my beer, put the bottle to the bars edge as the “bar” staff walked by it for 15 minutes never picking it up and asking the long awaited question, “ would you like another?” At some time after being involved in a captivating conversation with my wife I turned and noticed my beer bottle gone???? I haled down a passing bartender, a young man that looks like a “Big Bang Theory” star and asked if he knew where my empty went and he said, no. I asked him why my empty would be removed and not offered another one and his adolescent antagonistic response only forced me to laugh at him as he proceeded to do his job, you know, serve me my beer. At sometime after finishing my second beer the “lady” bartender asked if I wanted another beer, I said yes please. As she was walking away, she sneezed into her had and proceeded to go get my beer never having washed her hand. I left my beer on the bar, no tip and will never...