Ere's Pizza — Restaurant in Town of North Elba

This place is located in one of the most beautiful spots on Mirror Lake. It is a small place, with some limited space inside and some space in the corridors. Ordered Egg plant parmasean, Margherita Pizza, and Vegge pizza. The food was really good and tasty. Overall, I can not give a 5 star for a specific reason. And it is the same reason I gave 3 stars for service. I am not sure what category I need to add this, but this is the fact. Once we placed the order, they came and distributed the plastic plates. The first plate I got had wet pizza crumbs, totally ot clean, and ths second one I got, it seemed like broken at the center. All plates were plastic and looked old. Full of scratches and o did not feel like putting good on top of that and eating. This restaurant is in a prime location, and they should have decent plates. Initially, when we went in, I thought we would get a lake side easting outside, but unfortunately, there is no opening at the back facing the lake. So, no lake front lunch or dining. So don't think just because on the lake you will get a lake view. As we asked outside seating, we did not know it would not face the lake. Anyhow, the table we took, I found that there was a hornet's nest, next to it. The servers were all good, courteous, and nice mannered. As it is on the main street, getting a parking spot is out of question. As our hotel was nearby, we had a 10 minute walk to this place and...

Food was not great and way over priced. We had a party of 9. 3 of which were small children. When we we got our bill we were in a rush to get out of the door because all of the children had hit their max. We decided one family would pay and we would divide the bill up later. We let over a 20% tip because we were feeling generous and the kids made a mess. When we got home we discovered the tip was added to the total. So we in fact left a 40% tip. I’ve been in the food business and this has happened to me on the receiving side. I deducted the additional tip knowing that it was most likely a mistake. We called the restaurant the next day and they said there was nothing they could do and the the menu said larger parties would be automatically charged a 18% tip. No on in our party noticed this on the menu. I also know that working in the industry there is something they could do it would just take a little bit or work. We did make a mistake but o feel it should be more clearly stated that tip is included. They also provided you with a tip suggesting chart at the plotting of the check. Giving a 2 star for service bc the service was fine but the waiter should have realized this was an honest mistake and taken off the additional tip. 3 star review for atmosphere is for the view...

Revising my review of this place after the second visit.

Exceptional Pizza during first visit… went back the second day, ordered Eggplant Parmesan Sandwich which was cold in the inside (like come out of refrigerator). Highlighted to a server. 10-min later we followed up and he informed us that he has brought this to the attention of our other server who is busy (entire restaurant was approx. 20% full and 80% vacant).

“Our” server informed us it was not “her fault”; she served what was given to her from the kitchen. She doesn’t work in the kitchen :-)

We requested speaking to the chef.

Chef came along and suggested we should stop complaining and that she can make a new one.

Hmmmm…

We requested for the Manager and were told that “she was the manager”.

At this point it was time for us to leave and step out of this experience so requested for the bill.

We were charged for the dish that was returned. We requested it be removed, and was. Net net, 20-minutes of tasteless experience. Much to the contrast of previous evening when the restaurant almost 100% packed and yet we experienced much better service.

I would still vote that this place serves good food (generally). Worth a visit - just go when they are busy and probably have more professional staff...