Simply Gourmet — Restaurant in Town of North Elba

We are extremely disappointed with our wedding catering experience. We are locals and have been loyal Simply Gourmet customers for years, so we expected top-notch service for our brunch wedding. Seeing it was a brunch wedding, we carefully selected both breakfast and lunch options from the catering menu. Our lunch selection included a variety of sliders. The wedding came and went and there were no sliders, yet we were charged for them. We immediately wrote the owner about the issue and did not receive a response for a month and a half. We finally got a refund for just over $200, which didn't seem right seeing we had ordered 2-3 sliders per person and had over 70 people in attendance. When we inquired again, we were simply told they were only planning for one slider per person because "there was a lot of other food." Not only should that have been our decision to make, but they were missing anyway. If we had known that, we would have gone a slightly different direction with the menu. On top of that, there were many menu items that guests never got to try because they were gone. We paid an exorbitant amount of money for what ended up feeling like a high-end continental breakfast. We were never even issued an apology for the inconvenience.

Not only will we not be supporting Simply Gourmet any longer, but we will no longer recommend their services, to our wedding planner or...

I guess I am out of sorts because the $12.00 sandwiches I purchased today looked like they were purchased at a gas station. I barely had any turkey on my sandwich and it seemed they were rationing even the amount of lettuce, etc. added to the sandwich. To call this a gourmet sandwich is quite a stretch. I may be old but I am not rude and the older woman at the register couldn't care less about customer service. Tourists coming in had no idea how to order since there isn't any direction on where to order from since they had a long counter with 4 people making sandwiches . Poor people were just patiently sanding in front of the counter waiting for someone to serve them while locals knew to go to the grumpy woman at the register to place your order. All and all not a great gourmet sandwich at all. I never write reviews but I bought 2 sandwiches and a drink for $32.00 and again even Mc Donald's would have been a better choice. Gourmet sandwiches for $12.00 should be stuffed with meat and all the trimmings piled high . Maybe it was an off day for the staff but I think that is probably...

I've been here twice, first time good service and decent food. Second time that I went in the girl at the register wouldn't get off the phone to acknowledge that I was there and didn't say a word to me. She would walk off on the phone come back a couple minutes later and then leave again. She didn't say I'll be with you not one word. I asked other employees if anyone could take my order, they all stood around doing nothing and said that she was the only one that could take the order. My nephew didn't know the name of the sandwich he orders from there so he wrote it down. The rude young woman read the order and tried to ring up a 20 dollar sandwich because she said there is no sandwich that had those ingredients. When I got back home I asked my nephew if the sandwich was on the menu, he then showed me the exact sandwich, it's called cliff, that the rude lady said they didn't have and it was 6 dollars cheaper than what she tried to charge me for ordering off menu. Either the management or owners are lax in their duties or she is a child of the owner....