Starbucks — Restaurant in Town of North Hempstead

I ordered a matcha latte/green tea latte with an extra scoop of green tea powder. As you can see on the label, it says 4 Matcha Tea powder. That extra scoop normally gives it a brighter green color, and the matcha latte I was given looked like it was a lighter shade of green and barely tasted like matcha (certainly did not have the extra strong matcha flavor that it normally has with 4 scoops). I politely asked the person who made my drink if there was an extra scoop of green tea powder just to double check. She shot me a rather obnoxious look as if she was annoyed that I even asked and said “I gave you the amount that you asked for.” I said “okay, so 4 scoops? Great, thank you” and I walked out of the store, even though I still had my doubts that it was the correct amount after taking a couple more sips. I then went to the little neck Starbucks where I asked for the same exact drink. It looked and tasted completely different from the one I got at the great neck Starbucks as it was made correctly. You can even see the color difference between the two drinks in the photos, they are two completely different shades of green and the second one actually tasted like matcha. So to the person who made me the pasty, bland matcha latte and obnoxiously told me to take a hike in so many words when I politely tried to confirm if it was the right amount- I wish you the best of luck in your career. You are going...

I placed a mobile order. I waited the 10 mins in my vehicle before entering the establishment. I was waiting in the mobile order pick up line. Three representatives were working behind the counter. I observed two children waiting at the mobile order counter. Another two children were placing their order with the cashier. A female walked in and joined me on the mobile order pick up line. Not one of the three representatives acknowledged us. I waited about 10-15 min and then a group of teenagers walked in. A representative went over to take their order. I stepped up to the counter to try and get the attention and finally the representative asked are you waiting for a mobile order? I said yes. How are you going to acknowledge and take others that just walked through the doors but not acknowledge the two people waiting on the mobile order pick up line? He didn't answer me. He asked my name and told me to have a good day. If you want to use the mobile app and not reap the benefits of having fast service when walking into the door. If you want to stand and stare at your drink melting in front of you for 10-15 min? If you want to be ignored as if you're invisible? By all means, visit this location. The management team needs to train their staff to keep their heads up and acknowledge everyone within a...

overall this place is ok, but I'm the kind of guy that has pretty low standards for what is ok.

I think the main issue at this branch is that most of the employees are very young and this is probably their first real job. That's not a complaint, but an observation and context for my following notes.

The space itself is not cleaned well. The sofas and chairs are clean, but the floor is a mess and it's pretty obvious they don't clean under the tables/chairs.

Multiple times they've messed up an order due to confusion on how to make it (which is weird since I order a simple drink w/ sweetener). I've also witnessed other customers who have complaint about wrong orders.

I think this is due to the young age of the staff and a combination of not having a more senior manager as it seems like most of the employees just hang out. This is of course totally fine, but if you're working a customer service role the individual customer comes first before making jokes with coworkers.

I'll probably forward this to Ari, who is the district manager...