Sam's Club — Restaurant in Town of Wallkill

My husband and I were very excited to order my son a beautiful big playset (from Sam's Club, but to be assembled by Go Configure) for his 2nd birthday. We placed our order in early April (as his birthday is at the end of April), but the playset assembly was only completed 2 days ago! We foolishly thought it might be assembled in time for his birthday party on April 27... There were issues with delivery, our order was canceled multiple times, then it took over a month to even have Go Configure come out to the house to assemble it! My husband had to spend hours on the phone over the last 3 months trying to arrange things, and we all know time is money. He could have assembled the playset himself 1,000 times over. Unfortunately the wave slide wasn't in the initial delivery, so we had to wait another 2 weeks for THAT to be delivered! It finally was... We weren't informed about it. It was by our garage when I arrived home from work one evening... Then it took another 2 weeks for Go Configure to agree to come out to complete the assembly. My husband took off work to be there for Go Configure, then they never showed... We had no choice but to agree to the Go Configure employee returning to complete assembly when we were away on vacation... This 3 month ordeal has been horrific. I will never shop at Sam's Club again, let alone ever consider using Go Configure for any future projects. We paid top dollar for the playset and the assembly. The playset itself cost $1,500. A $500 assembly fee is steep, but we wanted to ensure that the playset was properly assembled. Our children are to be playing on that for years to come after all. We thought to leave it to the experts... But we weren't even able to see to the assembly completion in the end anyway! It's torture for a 2 year old boy to see a partially completed playset in his backyard that he couldn't play on for 3 months straight! Add to that the legal ramifications of having a partially completed playset in your backyard for a quarter of a year. The caution tape my husband thoroughly placed was hardly peace of mind for me. My son doesn't even seem to care about the playset at this point... It's truly unfortunate. Epic Fail in the birthday gift department this year :( Thanks a lot Sam's Club and Go...

I sometimes wonder why I am still a Sam’s Club member. I went shopping 2 days ago. Sam’s didn’t have Barber stuffed chicken. They didn’t have Friskies pate canned cat food. There was also something else that they didn’t have. I made the mistake of ordering some items online. I should have known better. 99.999% of the time, having items shipped is a NIGHTMARE. Everything ships at different times. I ordered 2 bags of cat food and only got 1. I ordered a mattress and it was due to be delivered Thursday, July 10th. Tracking now says it is on a FedEx truck being delivered today, Friday, July 11th. It’s getting late and I’m beginning to think the mattress isn’t coming. While writing this review, FedEx delivered the mattress (7:08pm). One down, one to go. I would cancel my Plus Membership but since it’s close to renewing, I probably won’t get any money back, so I’ll wait until it’s time to renew and think about whether or not I want to even be a Sam’s Club Member. The Plus membership is definitely a waste of money.

August 19, 2025. Another day of excitement at Sam’s Club. I had to do some shopping. I go to Sam’s Club in Middletown, NY. I like to use scan and go, but suddenly find I can’t get it to work because I find I am suddenly locked out of my account. I waste my time trying to get logged in. Everything I put in is incorrect. My ID, my password and my email address. No one is at the customer service desk to ask for help. I finally gave up and went to a check out line. I get home and try to log in again, and the same thing. I call customer service, which is not in the US, and the representative confirms that the email address and ID that I am using are both correct. I try changing my password, only to be told that the new password is incorrect. It had to be a problem with the app because it was working the...

This place needs to retrain their customer service representatives. We ordered online twice and both times we were left waiting and treated rudely. The first time I had to go get a floor manager to help me with my online order because my wife and I had waited for a rep to help us, but after she was done I asked if she could help us she abruptly said she was on break. If this was true then why help the other person in front of us and all of a sudden you're on break when it was our turn. Ok maybe that was me over thinking it. Second time was today. I ordered online due to the quarantine. I waited as requested in the line to be helped. I noticed after awhile a rep walked by and asked the man in front of me if he's being helped. The man said yes and the rep kept moving. He didn't ask if I was being helped. Mind you the whole store is empty because it's almost closing time. Then a woman came and stood by the door but didn't wait in line. After the man was helped the rep went to the woman by the door and helped her. After she was done with the woman the rep disappeared behind the computer. After a few minutes she poked her head out and said to me "what do you need". Are you kidding me! I'm just standing here in the middle of a quarantine risking my health to pickup food for my children. Where is your customer service? I worked in retail and I know how to treat customers.There is no professionalism with the customer service at this location. I have had other experiences with poor service with staff here, but these 2 were so blatantly bias and offensively impolite that I had to speak out. If it was not for my wife and children I would cancel our membership in...