Panera Bread — Restaurant in Tukwila

My Husband & I were at this location around 3 months ago and were disappointed that they were out of so many things well over an hour before closing with no other customers in the reataurant so the sandwich choice was slim. We were in again this evening and had a terrible experience so will not be eating at this location again! The restaurant wasn't overly busy at all but we had to wait quite a long time for our half sandwiches & cup of mac. In fact several customers that came in after us for both dining and takeout were served ahead of us. We noticed a few other customers complaining. When I finally decided to walk up to the counter to ask if they had called out our name, the lady appearing to be the manager said our order had just come up. We had both ordered lemonade from the four or five custom drink selections they had offered in addition to fountain drinks at the kiosk we ordered through. When I walked up to get my lemonade, one of the young female employees was emptying the lemonade and tea containers into larger containers of what appeared to be something they would store it in overnight. I had asked her where the other drinks were and she didn't answer. lI told her we had ordered lemonade and she continued emptying the lemonade and tea dispensers into the storage containers and said "I'm putting it away for the night". This was around 7:00pm ( 2 hours prior to close she was putting it and the tea away and they had none of the other custom drinks that were available on the kiosk). The lady that had appeared to be the manager said the fountain drink machine was down too and the girl was making more lemonade... so I told her what the girl had said and asked her what we were supposed to drink because the girl had said she was putting it and the tea away for the night. The girl ( employee ) rudely looked at another employee as I walked by and said, referring to me, "what did she say about me?". I replied " you said you were putting it away for the night and we paid $3 each for lemonade but have nothing to choose from because you're putting away the tea and lemonade and the fountain drink machine is down" and you have several customers in here trying to get their drinks but we have nothing to choose from . She then rudely said she "did not say that", turned around and made a very snarky face at me! My Husband went up to get some ice from the manager and as he walked by the young girl made an even worse face at him and looked at me and made another face!! She proceeded to take her time to even bother to refill the lemonade or tea dispensers for us even knowing that there were lots of customers in at that time that were also trying to get drinks and had nothing available whatsoever to choose from! She was off doing other things and never came back for quite a while. We felt it was on purpose. As we left the restaurant she was on her break and was sitting eating by the door, and even made a...

Holding a funeral/celebration of life for my mother at Bonney Watson funeral home in SeaTac. At suggestion of wife, who’s company uses Panera for catered events. Thought this would be easy. WRONG

Placed $450+ order online on Weds for Saturday 12:45-1:00 pm window, wanted food to be warm as repast was at 1pm. Didn’t receive order confirmation. Called Thursday, phone tree puts you into a loop, but someone finally answered. Girl advised got order, would resend order. Asked if any issues w/delivery time, “no not at all”

Day of service 1:05 pm, no delivery, called South Center location, was told driver already left some time ago. Said I would call back in 15 mins if no delivery. 20 mins later, still no delivery. Family/friends waiting. 1:25pm finally get a call from driver, “I’m just getting on International Blvd, traffic is heavy.” Over 45 minutes to go 3 miles? Even with heavy traffic, is not believable. Even when it finally got there driver had terrible attitude, asked if I wanted help setting up, then seemed put out that I said yes, as that’s what was asked on the order. Repast was cut short because food arrived late. Didn’t get a chance to eat sandwich myself until on my way home. Had about a dozen sandwiches was going to give to homeless camp near home, but after how sick I got after eating, couldn’t bare to do so in good conscious so threw sandwiches out.

Received online survey to fill out, provided negative feedback. GM Magen calls on cell phone apologizing, saying she wasn’t’ in store, but would provide refund, emailed receipt and phone call Sunday. No contact. Thursday, I call store, GM Magen says she didn’t call because out sick Sun, Mon, Tues, but was going to call Today (Thursday) I asked why not Wednesday. She said she lost my phone number (after being stored on cell phone?) I asked why she didn’t’ get it off the order. GM tells me the order is deleted after 48 hours. I asked then how she was going to call me today (Thurs) if she didn’t have any contact info? Crickets. She said she would refund the entirety of the order and send me email of refund. Asked for my email address and CC, which I provided. I realized after the call she didn’t ask for the order info or the dollar amount. She provided refund that was about $2 off, but if she didn’t’ have the order info, how? She lied to me. She had the info, she had my phone number on the order, and her cell phone.

Sent complaint to regional catering manager, who merely deferred me to the Panera customer care team rather than forwarding the complaint themselves. Keep being told that someone would reach out, nobody has reached out except for me to Panera.

A bad day with the loss of my mother, made worse by Panera. Would not advise using them for catering or anything else for...

There was a worker coordinating take out orders that was really rude to the customer ahead of me. He was an older man with a large order, he already had one bag with a handle and a few drinks. When they brought out the rest of his food, it was in a small paper bag. He asked the worker for another bag with handles to put the rest of his food into. It was pretty obvious that carrying all of this was going to keep his hands very full and another bag with handles could loop over his arm and free up one of his hands. The worker said no, he started trying to coordinate all of his items in a way to carry them out, and then asked the worker again for a handled bag. She literally said super loudly to him "no you don't need another bag, you can just make two trips if you cant carry it all!". She also said it in a tone of voice that implied he was being lazy by asking for a second one. It was just really uncomfortable to witness. I offered to keep an eye on his food on him while I was still waiting on mine but he just found an awkward way to get it all together and go. Who wants to leave a bag of their food on the floor to go to their car, drop off half their food, and come back, just to save a paper bag? Also how does she know he wasn't taking a bus, where a second trip wasn't possible, or carrying food for a bunch of coworkers into a larger office building where its a hassle to make multiple trips? There's no reason to be so rude to a customer who is just trying to struggle less with the food they just paid you good money for, over a paper bag. I wouldn't want to come back to this Panera simply because I don't want to pay money to have someone treat me like garbage. And if they were so willing to act like that to someone in line ahead of me, I know they'd be willing to do...