Starbucks — Restaurant in Vinings

I sent this letter to corporate today about my experience at this location (200 Galleria Parkway) . I was there at roughly 10am.

I just left a Starbucks in the Atlanta area (on vacation). I had trouble working the credit card machine so I asked the cashier for help. Before I could say anything, she reached over and hit the 25% tip button and hit enter. She absolutely did it on purpose because at first she went past 25% to No Tip and then quickly backtracked and gave herself a 25% tip. This happened too quickly for me to say anything and I didn’t want to make a scene after.

While I actually did intend on adding a tip.. (1) I would never tip 25% for 2 drinks at counter service. I mean, who tips 1/4 of the bill at counter service? (2) she did this without my consent, so she essentially stole about $3 from me.

I was going to kind of laugh this off, even though it truly isn’t funny. I changed my mind after going to the car and talking to my husband. I told him that I had a ‘funny’ story, only for him to say, “oh my gosh. The same thing happened to me at Starbucks yesterday.” (Different Starbucks but still in Atlanta). In his case, he put his card in the machine and the employee spun it around quickly, added a 25% tip and hit enter.

Two times in two days warrants an email. We go to Starbucks regularly and now I wonder how many times this could have happened without us noticing (being distracted by our kids)?

This really isn’t right or ok. In the last 2 days, I can guarantee that Starbuck’s employees have stolen at...

This was a new location for me to try out. The store itself was beautiful. It was very clean, organized and bright. They had a great mix of merch and beans. I ordered at the register and it was a little longer than average wait times. I will say one employee looked liked she was not a morning person and hated the world, but one employee was desperately trying to pick up the slack. He apologized for the wait, had a smile on his face, remained super calm while customers were staring waiting for their drink. He was actually one of very few baristas who pronounced my name right and handed my drink off with an infectious smile. This store was the first I have seen that had incentive boards for feedback. Colorful, fun Signs for employees featuring their favorite drinks recommendations. They even offered drink suggestions by horoscopes! 🥰. The previous reviews may reflect the one grumpy employee. Don’t let it Deter you from stopping in. My order was perfect. I even entered a contest they were running. Enter your “go to” drink and if your name is pulled you get 10% off every time you order it for the month. So A+ for caring and trying to improve on...

I am a frequent Starbucks customer and visit various locations in and around the Atlanta area. Today I had a HORRIBLE experience in the store # 63850 with the staff member Mandy and a white male manager ( Andrew ? ) . Both , staff members harassed me inside the store and the manager refused to issue me a refund for the old and stale madeleine cakes I purchased. I have reported these serious concerns to Starbucks corporate office and requested an escalation. After I was issued a case number, I checked other reviews for this location and found that similar reports have been made regarding food quality and poor customer service. Do not spend your money in this...