Kung Fu Tea — Restaurant in Webster

I recently visited this location and as a person with 5-star customer service experience, the customer service I recieved was well below good. I called to place a to-go order and the girl's tone of voice was not pleasant and sounded rather annoyed at my call. I placed my order about 30-35mins before I came in. When I did arrive to pick up the order, I received no greeting or recognition that I came in. And after I said I was there to pick up my order, she then started to make the drinks. I had to repeat my question several times about how to get points, to which she blatantly replied, "you have to have the app," in a slightly less annoyed voice than before. There were no other guests in the cafe. I am upset that I called well in advance, but had to wait for my 4 drinks when I got there. The couple that came in after me also did not recieve recognition and had to ask the girl behind the counter for her attention to place the order. They were awkwardly standing for a few solid minutes. I understand that most people are working on their customer service, but this girl and her coworker did not show any sort of wanting to even be there. However, she did give me a smile when I thanked her. Hopefully the customer service will improve the next time I come...

Great selection of teas and other drinks if you’re tagging along but not much of a tea drinker. Classic green/black/oolong teas, Milk teas, Punch, Slushies, lactose free options, and coffee options. I haven’t tried many other drinks straying from Classic and Milk tea options, but the yogurt orange and grapefruit are both pleasantly tart and refreshing and something to switch things up with.

You can alter the sugar, ice, and add on levels as well to customize your drinks.

I love the brown sugar ginger hot. So good. Thai tea, coconut milk tea, matcha sesame milk strike. I don’t think I’ve ever been disappointed unless the boba is hard which in my personal experience is rare.

You can also use the app for order ahead and use your email to opt in for “bubbles” or credits to rack up discounts or free drinks. I think once or twice what I ordered wasn’t available once I got there but fortunately I’m not fussy and like everything. They would have refunded me if not.

They have a few tables for hanging out and some board games available.

They have taken COVID safety procedures seriously as well.

I was originally turned on to Kung Fu at the Mason Park location and am happy to have one close...

Normally have great experiences with this place. If I order for delivery, they generally call to let me know they're out of something I ordered so we can arrange for a sub. Lately, however, has been frustratingly bad. One order just never arrived--that's a GrubHub issue, the worst of the delivery services, but that is a rant for another time. This time, both drinks in my order had something wrong and that's on this location. One drink was completely wrong leading me to believe that they mixed up the drinks in someone else's order. The other drink was made incorrectly with different toppings added. If this was an issue with being out of things, then call, as they have done in the past. But this time they just threw some toppings in and called it a day. I would have rather no toppings and miss out on the 50 cent surcharge than this abominable mix of toppings they added. I'll give them one more try, because they're normally pretty great, but will definitely not be using for delivery until they...