Dunkin' — Restaurant in West Chicago Township

Polk St. Under the Pink line. This once was a very well ran Dunkin but in the last two years there have been a line of inept employees to service patrons. The last person I dealt with, of hispanic decent, mumbled and talked with his back to me. On national coffee day (Sat. Sept 29 2018) he told me I should not be asking for free coffee. He closed the window in my face. This is not a person people enjoy giving repeat business too considering the fact Dunkin Donuts coffee charges as much as Starbucks charges but Starbucks is doing something about their public relations. This guy will get away with his disrespect but I will never buy another any size coffee from dunkin...

I want to give a STANDING OVATION and Tip my hat to Chloris and Priscilla. These two women work so hard and dilligently to service hundreds of customers in the Illinois Medical District. They take orders, cook, prepare and serve food, drinks & coffee with Lightning Speed!! They even work in a small limited space & still "Make It happen". Mind you it's always a tough or really busy crowd.They still work hard remaining kind & courteous. They go above and beyond every time to ensure OUTSTANDING Customer Service. I give you ladies 100 stars. You both Truly...

In all honesty, there are just some places that shouldn't be in business. HOW DO YOU NOT HAVE ANY LIDS FOR THE COFFEE CUPS? I go in here to get something warm to drink on this cold day, and the people in there are,,,,,ooooooohhhhh. "We ain't got no lids for the coffee"... "Is that ok?" 😳.. NO IT'S NOT OK. Its cold outside and my coffee is supposed to be hot for more than 12 seconds......... Just, if you can, go somewhere else.. I hate giving these types of reviews, but it's better for you to know...