Vintage Bar — Restaurant in West Chicago Township

Talked to a grown man in a wheelchair like he was a child, slow service, made our table move, overcharged. The nachos were okay though.

Details: Following a community meeting about disability access and political action, several of us went here to eat and have a few drinks. We had 4 people in power wheelchairs and a couple more with other mobility disabilities. Once we were settled and had food on the table, the staff asked us to move our entire table because they forgot they had that side of the room booked for a birthday party. We moved despite the difficulty because mistakes happen. Following that, we waited for a long time for our orders, which were not actually correct. We paid (overpaid, especially due to the 18% additional gratuity on groups 6 or more). Whatever, we left.

About 15mins later, one of our members found out that his ride (a PACE van that can accommodate this man's wheelchair) would be somewhat late. It was nighttime, getting cold, and the man had no alternative in this case (a common problem we ironically had just discussed at our meeting). The man went back into restaurant to wait. At this point, a waitress asked him what he was doing there, and he told her. She said only paying customers could be there. He said he was a paying customer and had just been there. At this point, the man was clearly distressed. The waitress went to the security guard at the door, and I clearly overhear her say that there was a man in a wheelchair who refused to leave. The security guard walked over and told the man he had to leave.

At this point, I decided to get involved. I had already been waiting with the man outside. I tried to explain the situation the the guard, but he cut me off and said the man couldn't wait there for 2 hours, "this place is going to get busy." He asked if the man was going to buy anything. I tried to explain that he had just been there, but the guard cut me off again before I could add that I would buy something for him if necessary. The guard said, "this is not a daycare establishment." Taken aback, I was speechless. I told the fairs that his was a grow man, not a child, and deserved his respect. I asked for the manager, because at this point I had no interest in buying anything. While waiting, I could tell that my companion was upset, however. I asked if he wanted to leave and he said yes. Luckily the smoothie place next door has a ramp, so we went in and got some drinks for the wait.

I know one community that won't be coming back, and...

Do not patronize this restaurant. I left s blue jean jacket at this restaurant. I called and described the jacket and even told them it was a Guess jean jacket which I was told they had. Prior to my daughter going to pick it up I made a call and spoke to Zoe who stated it was a black jean jacket that someone picked up yesterday and mine wasn't there. Now my jacket which I described beforehand and it was verified has been stolen by one of the employees there. I asked to speak to the general manager and i spoke to Tricia whi repeated what Zoe said and didn't bother to hear me out. She even said twice that perhaps I wasn't at their restaurant. I don't appreciate her insulting my intelligence as if I'm a child who doesn't know better. I asked to speak to a general manager which she state's she is. I will never patronize this restaurant again. My daughter who had went there said she would never eat there anyway with them displaying a flag for blue lives matter as a response to blacks lives matter. I had never seen the flag but I will let my friends know who patronize this establishment. I did notice that all their...

This visit was a disappointment to say the least. We came for happy hour hoping to get some decent snacks and drinks specials. That definitely did not happen. The shrimps only contained 6 pieces of shrimp and 2 were burnt. And it’s supposed to come with cocktail and tarter sauce, neither of which actually came with the order. After we expressed our concern, there was no offer of apology or trying to make it right. We had to ask to speak to the manager before they offered to take it away. They said “we can comp it if we take it away”. I would expect that after not touching the food. After she took away the plate, we basically never saw again. When we asked for the check, they tried to discreetly over charge us by doubling the price of pizza toppings (which was also nothing to write home about). After we pointed out the mistake, they tried to justify it by saying it was because we wanted toppings over the whole pizza and again NO APOLOGY. This place is literally awful. Do...