Alana’s Coffee Roasters — Restaurant in West Hollywood

Unfortunately had very bad experience at this coffee shop

The coffee I received was not a full cup, everyone else got full cup coffee but mine was like missing one fifth-ish, so I asked can I get a full cup of coffee. The staff gave me a very funny response, quote “it’s same amount of coffee, it’s just milk”. Okay so can you pour in more milk so I can get a full cup of coffee.

The staff unwillingly poured in milk, and this time the staff really poured full-full, can’t even put on lid, the coffee split out, it was messy. Not sure if the staff did this purposely or not, I suspect so, it certainly felt so. At this point I was already disappointed enough, first not getting a full cup like everyone did, then poured my coffee all out.

So I went to a table, wipe the coffee cup and my hand, then a white dude walked to me, in a very rude disrespectful way, started to blame me that I poured coffee on their counter and dirt their counter. I told him what happened, told him if you treat all your customer equally or just be professional handling costumer service this thing would never happen. But that dude just kept making excuses.

After all that I started to write google reviews, the staff finally came to apology. Not the first guy, not the 3rd guy. Was just full of disrespect and excuses in that coffee shop. I certainly won’t go to this place anymore and will tell people around...

"I recently had the pleasure of visiting Alana Coffee in West Hollywood, and I can't help but share what an exceptional experience it was. From the moment I walked in, I was greeted by the warm and welcoming smiles of the staff. Megan's positive attitude truly stood out – her enthusiasm was infectious and added an extra layer of enjoyment to my visit.

Nico, another member of the team, was incredibly helpful. Their dedication to ensuring that every customer had a great experience was evident. Whether it was answering questions about the menu or offering recommendations, Nico went above and beyond to assist.

The delightful atmosphere of Alana Coffee combined with the exceptional service made for a memorable outing. And let's not forget the coffee itself – it was top-notch, a perfect complement to the overall experience.

If you're in West Hollywood and looking for a coffee shop that not only serves great coffee but also has a team that radiates positivity and goes out of their way to make you feel valued, Alana Coffee is the place to be. Kudos to Megan and Nico for making my visit truly...

Best kept secret coffee place in West Hollywood - for not much longer, I’m sure. The coffee is amazing. I feel like it’s rare for me to be surprised by a mocha, and let me assure you my mocha standards are high! The chocolate they use is wow and all the baristas are well trained and know how to steam a perfect latte.

All the staff are terrific - friendly, courteous, welcoming. Coffee aside, I’m not gonna hang around a place long, unless there is good seating, outlets for my laptop (guilty!) and great ambiance. The outdoor patio is so cute, just the right amount of shade, comfy couches, and has been designed (much like the inside) with a ton of soft sage-colored greenery. It really does feel like an oasis away from home. Great spot to hang out with your laptop, meet a friend or...