Crazy Rock'n Sushi — Restaurant in West Hollywood

I placed an order through Postmates. I arrived to pick up my order, and was asked by Jenny for proof of purchase for my order. The order was placed under my name and I was the individual picking up the order. While looking for my proof of purchase, I noticed Postmates did not send me a confirmation email. I said to Jenny that the previous time I was at this restaurant I was not treated like this. She insisted on proof stating that someone went home with an incorrect order.

PAUSE: That is a staff/employer issue, not an issue that is passed off onto the customer. An employee made a mistake and gave someone the wrong food, therefore, the restaurant eats the cost for the correction. At no point should the responsibility be passed off to the customer due to an employee error.

PLAY: So I needed to login to my bank account to show the pending transaction. Afterwards Jenny handed me my food. As she was handing me my food, I said to her that she only needed to ask for my ID to show that I was the individual who ordered the food. This was an identification issue, not a payment issue. I walked out with my food, and after walking around 200 feet, I turned back around returned the food and requested a refund from Jenny. Jenny advised that I needed to request the refund from Postmates directly.

Why was Jenny's action so egregious to me? As a Black person I do not need added criminalization for simply being hungry and ordering food. I had been to this restaurant before and was not treated this way. I was not stealing the food. And Jenny's actions pointed to her believing that I was stealing food, despite showing up in my medical scrubs. On top of that, it is not like my first name is common in West Hollywood to the point where someone, who is not me, can walk in and guess the name on the order. On top of top of that I gave Jenny my last name. And even on top of all of that my order was the only order available for pick up.

I called Postmates for a refund. I was advised by Belle that because the merchant had already prepaid the food, and they needed to be paid, I could not get a refund. So I had no food and was out of my money that I paid for the food. Belle said her hands were tied (paraphrasing). I replied that not only was she denying me a refund, she did not even offer to instead place a credit on the account for the price of the food. The call was eventually disconnected while Belle had me hold.

I called right back. Another representative, Glessy, said that my order was not marked as completed , so I could not receive a refund at this time. She told me to wait a bit. I told her if there was nothing by tomorrow, I would call back. I asked her for clarification on what the next steps were. She confirmed that I would receive a refund. During our phone call, I received a voicemail from Matthew from Postmates about the disconnected call. Matthew did not leave a call back number for himself, and simply stated to call back. That's not helpful Matthew. If you're going to reach out to me, then leave your contact information, not generic information that I am already aware of.

I will not come back to this restaurant at all. I do not give any company a second chance to dehumanize or criminalize me. Thanks, Jenny.

Later that evening Postmates sent me a coupon or promotion for "up to 50% off" that expired in 7 days. Postmates is not getting any continued use from me either. I go and spend where I am welcomed and...

The only thing crazy in this place is the management and the staff that make you question if they are related to "The Soup Nazi". They are supposedly open until 10 pm and the will serve you if you are arrived and seated by then. That's what my friend and I confirmed with them on the phone before we go there. My friend arrived at 9:20 pm and I told him to order for himself until I park the car which is not an easy to find in that area. I arrived at 9:32 My beer was ready and my friend had ordered his diner and I'm ready to order my dinner & I am happy I finally get to enjoy a nice dinner after a long work day. And then the surprise by the "Sushi Nazi". I am late and I cannot order and I have to seat there watch my friend finish his dinner which they have not even started preparing. So I asked why cannot I order at 9:35 pm if they are closing at 10 pm? Well they need time to close and clean the kitchen by closing time. I guess tbat make sense in Japan. You close the kitchen before you close the restaurant and that way you save time, electricity, and payrole money. And customer don't matter. And customer service is just another stupid American idea. Do yourself one more favor go with those sushi places that understand customer service is equally as important as everything else in...

I've been to this place many times for a quick bite to eat when shopping at the adjacent stores. I stopped there with my son it was mostly empty after some Christmas shopping at Target. The service was quick as usual, tip the waiter Hubbard behind us pacing back and forth staring at us the whole time we were there, bad move, made us feel very uncomfortable. When the me super arrived, I thought it was pretty mediocre, followed by a solid which was mostly inedible. A huge chunk of a mostly white and very hard tomato, lettuce that was also very hard and hard to manage. I ordered the sushimi plate and my son ordered udon noodles with beef. My son who is a sixteen-year-old Gordon Ramsay fan thought the beef was hard to chew, the noodles were overcooked and the whole thing was in a soup of broth. My sushimi was possible, but the California rolls were very cold, meaning they were not made fresh and were refrigerated. The ponzu sauce lacked the pop of lemon that almost all ponzu sauce possesses.

I've been to this place half a dozen times before this, but today was mostly unacceptable considering the Bell even for the lunch specials was $44. We could have gone to Sugarfish for that amount of money.

You all seem like nice people, very pleasant, fast service, but unfortunately we...