Otus Thai Kitchen & Coffee — Restaurant in West Hollywood

Came to Otus on a friend's recommendation and really enjoyed it! We had a huge party (11) and Otus was able to accommodate us without any issues though we may have been a little overwhelming to start the morning...

I began with a pink latte which is a latte made with Thai sala syrup. The flavor profile is similar to strawberry milk but a little more floral. A couple friends went with bottomless mimosas but remarked that it wasn't too special.

For appetizers we shared the roti and Ms Dang's crispy fried rice. Both were honestly delicious! The roti was prepared like a banana fosters french toast with roti substituting the toast. It was crispy, buttery, and similar to fried bananas! As for the crispy rice, it was done very well! I've had versions that were way too dry and crispy or too tangy from vinegar and fermented pork but this hit all the right notes and the crunchy bites from the leaves of romaine paired perfectly!

For my main, I went with the Moo Ping and OMG the pork skewers were TO DIE FOR! They were marinated and grilled to perfection! The accompanying vinegar dip was a little bit too acidic for me though. I really liked the accompaniments of papaya salad and sticky rice. Both paired perfectly with the super savory pork! I also liked using the remaining dressing off the papaya salad to dip and accompany the rice as it wasn't nearly as strong as the vinegar.

I tried bites from my friends' dishes and some really hit! The happy chicken was a must order but the happy ribs is a miss. The chicken was so crispy yet so juicy but the ribs were clearly over fried and so dry. The kai kata is unique! Getting a bite with the baguette, ground pork, Chinese sausage and creamy egg is really something to experience at least once!

Among the rest of my friends (aka the other side of the table), reviews were mixed. Both friends that ordered the shitake chicken rice bowl mentioned that it was a little bland but the one that ordered khao kai jiew gave it a thumbs up. There were also two thumbs up for the the "it's a joke" jook. By far the worst menu blunder though was the tofu street noodles. My friend said that there was zero flavor. He tried to fix it with a lot of sambal and then soy sauce but it wasn't until we ordered some peanut sauce ($3) that he finally enjoyed his meal.

Our entire meal with gratuity came to about $370. I'd say it's safe to plan that your meal will average about $25...

I’ve been to this place a couple times, the food is good. However I’m not satstified with the customer service. My lastest visit will be my last. I was with a party of 3 including my grandson, who is 3 yrs old. He was very hungry I ordered him a waffle. Myself and my friend ordered traditional Thai food. Our food came to my our table with 5mins. After waiting 15 more minutes for my grandsons food I asked about it. The female waiter got irritated rolled her eyes, her comment was inappropriate, especially towards a customer. I explained the food was for my grandson and he’s hungry. This women was arguing with me, I told her “please don’t argue” Never did anyone at the time of ordering the food disclose the waffle would take longer than normal. So after another 10 mins I demanded to know what was going on. When we got his food it was not hot or even warm. This women put her hand over the food to verify if what I was saying was true. I was shocked at her lack of professionalism. I ordered another one, and demanded they give him something to eat while he’s waiting. Our food was getting cold, we were not going to eat in front of him. This visit was a disaster, no one in the cafe knew how or was willing to make this a better situation for my party. Upon leaving no one thanked us for our patron-ship, no one apologized for our experience. I left feeling like I somehow did something wrong, that was their attitude towards me. Any owner of restaurant or food establishments reading this... you need to get people to work for you who understand your customers can with make or break you, in an service industry the coustomer is always right. Get rid of the attitudes, and your stereotypes, money comes in all different people. This cafe will never get my...

Otus is a wonderful local spot. The dining room is well arranged using white/neutral colors making the space feel open and clean. The service is unpretentious, friendly, and fast. Another notable plus to Otus is their thoughtful wine list filled with natural and organic wines. The food has good flavor, mild and balanced spice/heat, and quite simply tasty. Their is only one reason why it gets 4 stars instead of 5. All the meats were tough. The happy ribs were bite size with plenty of surface area making each piece vulnerable to overcooking, leaving the soft center sparse. The chicken in the Tom Kha soup was all white meat, thinly sliced and to no fault of its own, over-boiled by the broth. Finally we had the pad thai with crispy pork belly; while this was the most tender and crispy, there were still parts that were too chewy to my liking. As I deliver this review I recognize that it may be unfair as the meats were possibly prepared as they should be, and my preference is influenced by a culture that glorifies...