Schlotzsky's — Restaurant in Wichita Falls

We spent $53 on a French dip, kids grill cheese amd a large chicken deluxe sandwich. The menu stated the French dip came with caramelized onions. We had it delivered uber eats cuz were in a hotel visiting. My French dip didn't have caramelized onions so called store and the guy said yes the menue says French dip has caramelized onions but I've worked here 3yrs and the French dip has never had caramelized onions on it. I said that's false advertisement and he said there wasn't anything he could do. So I'm calling the corporate office and making a formal complaint about false advertisement. This is so wrong especially for their prices. There other thing wrong with order too that I'll include when I speak or email their corporate office. Don't eat or order from them there is always something wrong with the order and they refuse to fix or refu d or remake order. They need to be sued for false advertisement they guy even stated to me that corporate knows it's on the menu of the French dip. I'm very upset and i will have something done especially after reading the other reviews about Scott and payroll....

After ordering on app to pick up my food in the drive thru at 11:15 am, I had to wait for the food in line for over 30 minutes because the drive thru was not moving. My food sat there in the sack getting sweaty and soggy. Then I didn't get all my order and had to wait another 5 minutes just for my drink and chips because the worker argued I hadn't ordered it even though I had my order up on the app. The food was not worth eating after it had been sitting so long. I answered their survey and reported this. The manager sent an email back that I should expect problems in the drive thru during peak times and I should have known and next time I should just park and come in myself to get my food. How do you get out of the drive thru when you're stuck in it? And I never knew 11:15 was a peak time. And I'm a disabled senior citizen who uses the drive thru because I can't just come get it myself. Perhaps Schlotzskys should take a cue from Chick Fil A on how to run a drive thru or set up a place for curbside pickup like...

As an avid frequenter of Schlotzsky's before moving to this area, I have decided going forward that I will only visit another Schlotzsky's outside of this area. I will NOT give that unprofessional owner another dime of my money.

Do not believe these reviews as I am sure it is people the owner personally know.

It would serve him better to take a course in customer service and retention. It would also behoove him to verse himself in the policies and procedures of Schlotzsky's app.

Thanks to his rudeness and dismissal, I have missed THREE rewards that I earned through their app's reward program. I protested but he waved his hand and walked away like I was nothing.

My situation is not a one off. There are MANY stories like this in this area. People are just not reporting him, but I AM!

Schlotzsky's, why is it okay for this man to ruin your brand...