Wichita Cheesecake Company — Restaurant in Wichita

2nd Update- After more than a month, I have yet to receive my refund. It’s very obvious that they have no intention of returning my money. They refuse to return my calls and do not respond to messages. Everything about my experience screams “bad business”.

Update- I am still waiting for my refund. It’s been 10 days since I was told I would receive one and it is exactly 2 weeks ago today that I did not receive what I paid for.

I love supporting local businesses but I doubt I will ever support this one again, unfortunately. I ordered and paid for a cheesecake to be picked up last Saturday afternoon. The doors were locked and the place closed when they were supposed to be open. I left 2 messages because no one answered their phones. No one returned my call until yesterday, Tuesday. I got a “let me start off by apologizing, but”……… I was not expecting a but. Just an apology and a refund and I would have continued being a customer. “but we tried calling you all day Friday and your phone was not in service.” He even doubled down by saying he compared the number on my order form to my voicemail and they matched. As my disappointment settled in, I just asked for a refund. I had zero phone issues on Friday. And even if I had, nothing negates the fact that something I paid for was not given to me when it was supposed to be ready. My son’s 31st birthday celebration did not have the cheesecake I paid for. End of the world? Of course not. Trying to place some of the blame on...

Wichita Cheesecake Company gets a solid two and a half stars from me—and that's mostly for the concept and the fact that cheesecake, even at its worst, is still technically cheesecake. But this place felt more like a cheesecake storage unit than any kind of cheesecake experience.

We walked in expecting some kind of dessert wonderland. Maybe the smell of something baking, options galore, a little ambiance, and—bare minimum—coffee. Instead, we found a mostly empty display case with a few lonely slices already boxed up like they were halfway out the door. No vibe, no buzz, no cheesecake glory. Just some pre-packed slices waiting for adoption.

When I asked if they had coffee, the answer was a hard no. Now look, I don’t care what planet you're from—cheesecake without coffee is a dessert felony. I should not have to bring my own thermos just to complete the experience.

Bottom line: if you’re hoping for a cozy spot to sit down, sip some coffee, and indulge in a decadent slice of something freshly made with flair, keep looking. This one felt more like a cold handoff than a...

Not much to say here other than is this the best cheesecake in Kansas I have to say absolutely yes I had the New York style cheesecake and that was simply to die for but nothing beats the caramel apple cheesecake extremely flavorful I never had anything like it I extremely recommend this place too anybody and plus it's right downtown near the intrust Bank arena you can't beat the location so much too do I wonder why this place almost has a five-star rating it's worth the price I don't think this guy has any clue who he sold cheesecake too thank you for a wonderful experience I look forward to buying whole cheesecake soon I highly recommend this place to anybody if you're looking for something cool and a really chill place please buy here.... Oh another thing that was a total bummer the air conditioning was broke but who cares about that especially that kind of delicious cheesecake things happen but not that cheesecake I died and went to heaven it...