Station 66 — Restaurant in Williams

Warning to all patrons....i will start by saying I love this place. The food is top notch. I live 300 miles from this restaurant but return there yearly for several years now, but this last visit was ridiculous. Service was awful. Let me start by saying you do everything yourself except cook the food. Which is fine, I guess but if your going to run your place like a fast food joint there is absolutely no reason that an automatic gratuity should be charged. When I ordered the food at the counter I was asked how many people, presumably for how much cutlery was needed, then realized after I payed I was charged an extra 40$ for a tip. Now after having to find our own seats, and bus the table, and help other patrons bus their tables so they could sit. Stand in an extremely long line to order food. Try to carry ten drinks to table with no tray so on so forth, I'm not to keen on being charged 40$ tip on a no table service establishment. Especially sense I just dropped 260$ on my bill and we have done everything ourselves. But it did say in very small print on menu, as was showed to me when I inquired that party's of 8 or more will be charged automatic gratuity so I dropped it. Not too happy about it, but u learn, next time we split our order to avoid if we don't think they deserve it, which we don't after what happened next. So when the young man who brought the food out forgot a plate, we told him, told him what was missing he proceeded to argue with us about what was missing and preceded to rudely state that we had said we were missing something different then we were. It was a whole inappropriate mishandled response by a deliverer that I was just charged an extra 40$ to deal with. We had to pull out the receipt to show him what was missing because he argued with us about what we ordered. I asked for my receipt back after it was snatched out of my hand and it was finally returned much later by another gentleman, a very well mannered server, crumpled up and had obviously been thrown away. I did finally get to talk to a manager after asking twice and she was polite comped us a couple drinks but you know I worked in restaurant service for many many years and several of our party still do, and overall this whole situation and experience was grossly mishandled. Unfortunately I will be ending my yearly visit and i will no longer be recommending this place to anyone as I have...

I walked in and ordered two pepperoni pizzas to go. After waiting for 30 minutes, I took the pizzas home, only to find that they were a complete disappointment. The pizzas, costing $50 for two 14-inch pies, were unappetizing and seemed a waste of money. My wife was particularly put off by the black spots on the bottom of the crust, which resembled mold. Although I suggested they might be small embers, it didn't alleviate her concern. I usually enjoy a well-cooked crust, but these were so over-charred they tasted like burnt toast without butter. We only got through 2 and a half slices. I shared photos with a friend who has been running a pizza restaurant for 35 years, and his reaction was disbelief that such a place was still operational. For those who might argue that wood-fired pizzas are expected to be like this, I invite you to compare these with the pizza photo on the restaurant's homepage. I certainly won't be returning.

In response to the owner's remarks, I am aware of what a Neapolitan pizza is. The Neapolitan pizzas I've experienced in the past had burnt spots on the crust (leopard spots), not charred all the way through the bubble. Mastering the sugars, yeast, dough temperature, and wood oven temperature is a craft. When the crust's surface is predominantly black and carbonized, it results in a bitter taste with off-flavors, as was the case with our pies. However, what truly matters is that I was enticed by the image of a pizza on the top right corner of your website, and what I received will deter me from returning. The lesson here is to advertise accurately. If you believe that I received your perfect Neapolitan pizza, then prepare one just like the one in my picture and display it on your website. This will prevent misunderstandings for customers like me. I would never have visited to place an order if the pizza looked like...

ATTENTION travelers: This restaurant bar has the worst pizza and customer service ever. I have spent half my life traveling. I have been to so many states and so many countries and this was one of the worst experiences. When we got there, we were the only customers. I paid $46 for a an unevenly cooked chicken Alfredo pizza, salad and 2 sodas. The 10” pizza was so horrible and overpriced. They only have one size. It tasted like an imitation Alfredo sauce from a jar and lacked the garlic flavor I expected. The chicken was dry and canned. The dough was raw in areas. They advertise some special cooking technique that I can’t remember like firewood or something. The waitress was unwelcoming and didn’t give us a straw with our sodas, even though they are in her apron. Later, we got her attention and asked for straws. She tossed one on the table like we were annoying her and dropped the other on the ground before giving it to us. Later, I waited almost 10 minutes to get the waitress’ attention even though there were only 2 tables in this restaurant at this point. She was obviously ignoring me as I stared at her and waved my hand. Eventually she went to help the other table and as she walked away from them to get their alcoholic drinks, I spoke to her at the bar. She spoke to me like she was very annoyed and told me I had to wait. I had already been waiting 10 minutes. I just asked for some garlic powder and said they don’t have that. I felt like I was some nuance or fly in her way. There are a lot of places in the world with bad or OK food but I am able to stomach it because of the atmosphere and service. This place was a thumbs down a bad experience on...