Arizona 9 Motor Hotel — Hotel in Williams

Only one telling stories is u…This review is in regards to the owner talking about my father Michael Garcia you remember there were three people in that room I am his 19-year-old son that witnessed the door not locking. I witnessed cold water coming out of the shower with no hot water available it was 20 degrees outside… and I went with him to the new hotel where they said you have bedbugs there and they have had people having to check out of your hotel due to lack of accommodations and because y’all have a bedbug issue …Rigo also told us that you recently acquired the property, so I’m sure you don’t know everything that is wrong with the property as you didn’t know that the door to room four did not lock properly It’s not our fault You don’t thoroughly check your property after you purchase it.so what are we exaggerating? and you use physical keys for the room who uses physical keys for a hotel room nowadays that should show anybody that you do not have modern rooms if you’re still using a physical key to open that room everybody uses key cards now The only one that is stalling is you …you are charging my father for one night $100 when all he did was unpack the car we went across to eat food we went back to the room only to notice the door did not lock …it locked, but from the outside all you had to do was pull the door out and push it in and it opened Like he said it’s not his fault that you don’t take time out of your day to replace the lock on your door you wanna keep talking bad about my dad.. We were tired you think the The first thing we had on our mind was to unpack eat, and go back to a unlocked room and have to pack the car and leave again. Oh yeah that’s exactly what we had planned..We want to inconveniently unpack only to realize that our room was not safe to stay in because you cannot go to Walmart to buy a lock…keep acting like it’s his fault and We’ll have the third person make a reply on your website about the experience we had in your room the lack of accommodations the lack of hot water and it was 20° outside And you better believe we won’t be staying in your hotel room.. only reason it took the owner Paulina so long to reply it’s because she had to figure out an excuse to make as well as figure out her proper English because she’s a lady from India from what it sounds like she had to figure out what excuse to make to make her hotel look better but again there were 3 people in that room that witnessed what happened of course a owner would do whatever she could to make herself and her hotel or property look better so say what you want we know what happened…. and Paulina I heard how you were talking to my dad you’re rude and you need to learn how to talk to people better. You’re the type of person that likes to scam. Call people all day with the Middle Eastern accent talking about my name is John or my name is David like dude your name is Habib stop lying to me. That’s how you open your hotels right all the money you scam people for when you make the fake phone calls to them…. That’s why we see all these Habibi stores in every corner because y’all be scamming people all day. Your hotel is trash. I know the truth my aunt knows the truth and so does my dad Exaggerating no just telling the truth to my fellow Americans that choose to stay in your rundown hotel room… You definitely put a sour taste in our vacation as well as you represented the town of Williams very unprofessionally it was funny that the new hotel we stayed in was talking bad about you that you’re right by the bar. It’s loud cars get broken into. She said she was surprised your hotel is even still open with all the problems they’ve had with break-ins there. my dad was nice enough to leave that part out. I’m not your disrespecting my father… I only have one review under my Google account so what are you gonna say about me? Am I the type of person that talks bad about bad experiences and restaurants. No, my first review is on your hotel because of the experience and disrespect you’ve shown my dad I heard you talking to my dad...

This Property has no refund policy cuz after you check in and realize lack of accommodations you want to check out you’re stuck like Chuck like me out $100….Reply to owner.. hello you charged me $100 for one night when I didn’t even stay in your hotel *Attention anybody thinking about staying in this hotel room *I’m going to share my experience. My horrible experience with this hotel drove into Williams Arizona with intentions to stay at Arizona 9 from Saturday, March 15 to Monday, March 17. I drove from Texas so as you can imagine I am tired so when I check in this hotel room, I unpacked my luggage go across to eat food at El corral because it was recommended by the gentleman Rigo at front desk...so he can verify that I unpacked …ate he saw me there ..and went back only to knock on his door after noticing that my front door did not lock and I had no hot water literally, I was able to pull the door out and push the door open so of course myself or anyone else would want a different room as nobody would feel safe for their family’s safety or their personal belongings. Let me tell you this has been a hassle. I talked to the owner Paulina, and she gave me a big attitude like I’m complaining for nothing so I had to find a last-minute room last second at Howard Johnson. Luckily, I was able to find something so I got that taken care of but now I’m having a hassle with arizona 9 property and not getting my full refund gentlemen Antonio is trying to tell me they have policies to follow and one of those policies is I’m not able to cancel the room. Well, maybe if you provided proper and safe accommodations I wouldn’t have to be doing this. This wasn’t my intention to check into your hotel room and have to check out because there was no locked door that’s on you guys your property is in breach of contract… not me. I understand you have policies but what about my familys safety y’all should feel lucky that I caught that …what if somebody stayed there in that same room ROOM 4…and got ripped off there and then you would have a bigger problem or worse what if that person that stayed there got hurt…anyway they’re trying to charge me for the 1st night and they only issued a refund for the second night So I’m having to pay $100 for that first night when I didn’t even use the room when I had to inconveniently check out of that room after being tired as hell because they couldn’t provide a locked room…so I’m going back-and-forth with Expedia and this hotel because they’re trying to charge me for one night because they couldn’t go to Walmart or a hardware store to get a door knob and a lock to fix the door they could not remedy a $20 problem so this property expects it to be my fault that I had to leave. It wasn’t my fault I had to leave. It was their fault for not providing proper accommodations, so I’m actually glad that I left because when I checked into Howard Johnson, they told me they’ve had several people checking out of that hotel because of problems with this hotel… she said people have even left complaining about bedbugs I told Antonio this and he says that’s a lie but what property would admit to bedbugs..now I can’t verify if that’s true, but I can only verify my experience and my experience has been terrible. I’m having to call back-and-forth from Expedia and Arizona nine on my vacation because they couldn’t put a $20 lock on their door. I like to get a feel for different properties when I go out of town and I’ll tell you right now Arizona 9 I will never go back to your property again and owner Paulina. You need to learn how to talk to people because you are very rude. It’s not my fault you cant go to Walmart in Flagstaff and buy a door knob to fix your door I don’t care if you just acquired the property When you acquire a new property in doing so you should check everything to make sure it functions properly, the cold water that I had in the room was not the dealbreaker Even though it should’ve been because it was literally 25° outside…but the deal breaker and issue I had was the lock on the...

We had paid reservations for 8/3, 8/4 and 8/5/2025. During day 2 my husband began to have very serious health issues that complicated his current health matters. We decided to return home the following morning knowing that we would not be refunded for the 3rd night. Our plan was to check out and head home around 9am, however at about 4:00 to 4:30 am the room smoke detector low battery alarm went off repeatedly. It woke us both up and we could not sleep again because it kept going off every 30 to 90 seconds. We decided to clean up, pack up and leave much earlier then our 9am plan. We left between 5:30 and 6:00am. We returned the room key to the outside box and left a note saying we had to return home early and that the smoke alarm was going off.

After returning home, 3 days later I received an email from the hotel claiming we broke a futon in the room. The hotel charged our Visa $639.38 without talking to me about it first.

We never sat on what we thought was a couch, only put our overnight bags on it, not even our suitcases. Thankfully we did not sit on a broken couch as we could have been seriously hurt, especially at 74 and 68 years of age.

I contacted the hotel and they were adamant we caused the damage suggesting to me that I dispute their charge of $639.38 with Visa. I asked what we could have done that was negligent to brake the inside underneath of the futon. The hotel said to me that it broke from us jumping on it. There is no physical way and it defies any common sense that we were jumping on the couch. We both have balance issues at our age, take medicine to help but still experience unsteadiness.That scenario is ridiculous. We are not couch jumpers especially as advanced seniors.

I asked the hotel to check their cameras outside to see us leaving around 5:30am and to support that we had no visitors while at the hotel. I asked the hotel to check with their housekeeping or maintenance to verify who changed the smoke alarm battery. The smoke alarm is directly above the futon at the ceiling height. Either the damage was already done or whoever changed that battery may have stood on the futon and they broke it. It certainly would not have been either of us jumping on it. We are not that careless or risk takers to a fall and break a hip.

The hotel advised me they had no evidence that we broke it except a statement from housekeeping. It is unreasonable and unfair to expect us to just take the hotels word for it that we jumped on the futon and broke it.

Possibly the damage the hotel is alleging was pre-existing, or maybe not even our room, or an employee stood on the futon rather than get a ladder and does not want to get into trouble for doing so. That at least makes sense compared to accusing us at age 74 and 68 to be jumping on the futon that we never used!

When we left it looked just like it did when we arrived. We obviously did not open the futon, we had no other guests and we did not even recognize it as a futon that opened up. Just for the sake of argument, if either of us had sat on the futon and something inside broke, whos fault is that? Couches and/or futons are meant to sit on.

We have been falsely accused of this damage, and our $639.38 has been taken from our checking account. Now I am in a spot to have to file a dispute with Visa, start an insurance claim with the property insurance company for the damages the hotel caused us $639.38 and start the process of a small claims suit.

This bad act by the hotel has caused an incredible amount of unnecessary stress piled onto what I already manage being my husbands full time 24/7 caregiver as he has Alzheimers Disease with dementia. I had hoped this short trip would be...