Dunkin' — Restaurant in Winder

Ordered a large cold brew and a medium ice coffee with french vanilla and just cream. Overheard the total is $7 something. drove up to the window and was told our total was $9… I said it wasnt $7 ? The clerk assured me my total is $9. Okay fine, Maybe we miss understood. i scanned the app thinking the order was correct - i had a offer for the iced coffee to be free so i figured id only pay for the cold brew. Then she started to hand me 2 hot drinks. I was charged for two hot toasted sig lattes that was $9. Not only was the order wrong and i was charged incorrectly. I was not refunded money on my account and was handed $2 in cash for the inconvenience. This wont give me my free drink? . Still ended up paying for both drinks which was not what i wanted. ended up throwing the iced coffee away that had no coffee in it. it was straight creamer with ice. I will not be returning to this dunkin - but if you come here i highly recommend repeating your order before paying. And tasting it...

I was appalled by the sloppiness and the lack of attentiveness. In the thick of a mid-breakfast rush. At least 5 of the crew members were doing nothing. I ordered a large Dunkachino, and at this moment I’ve been waiting 15 minutes. I am also observing crew members eating a plate of French fries brought in by a neighboring store, while they are preparing food, and drinks for the customers. I am not surprised on this visit, due to the fact that these conditions have been present in all of my recent attendances. Do not come to this location if you are in a hurry, or have any desire for well prepared food or sanitary work habits. The location in Winder will work remarkably faster, and the extra 10 minute drive will no doubt save you 30 minutes.

Update: I waited 30 mins, got up and notified them I had been waiting for so long. One employee agreed to make it and compensated with an extra free coffee. Added on a star, for a single employee who understands how to care for...

I have literally wasted almost 40 minutes at this location. I ordered a sandwich, 2 donuts and an ice Carmel crazed latte. This is my go to drink, I get to the drive thru window after waiting 15+ minutes in line. The drink is made incorrectly, not whipped cream and the girl at the drive thru tells me I have to ask for it...NO! I ordered a drink the same way I always ordered I have never had to request whipped cream because the drink comes with it unless I requested one without whipped then it should be made exactly how it is made! On top of that it does even taste like a latte, it tastes like too much creamer and water like a watered down ice coffee.

I go inside to have them remake the drink and return the sandwich because at this time it’s already cold, no apology or anything. Get the drink remade only for it to still taste like watered down ice coffee, so now I’m back spending another 20 minutes in drive thru to return it. I’m done with...