Firehouse Subs Winder — Restaurant in Winder

Response to Owner: I contacted customer service the same night, and they responded saying that because it's privately owned all assistance would be from YOU! I guess that response means you have no intentions on making this right. I pray that all guests consider the fact that your business genuinely doesn't care about customer experience or health before dining there!!

If you're brave enough to eat here... WATCH THEM MAKE YOUR FOOD!! From the time I walked in this employee was complaining about being at work and the constant orders coming in. He was angry that he'd have to stay late cleaning and made it known he didn't want to make my food. He then tried to put on gloves and make my food directly after changing trash without washing his hands. When I inquired about him washing his hands after touching trash he lied and said he'd only replaced a clean bag, but I had just watched him take out the old trash. After washing his hands he went to put on the same gloves he'd just cross contamined with his dirty hands. I was sick to my stomach and really just wanted to leave. He seemed very passive aggressive about my questioning him, but he eventually washed his hands and got a new box of gloves. Unfortunately, I had already placed my order through the app which doesn't let you cancel so I had no choice but to let him make the order. Then he placed my sandwich on the counter, and when I asked claimed they used sanitizer every hour. I genuinely don't trust anything this guy says, but I thank God I was there to watch him make my food because God knows what would've been in it!! This guy seriously needs a cross contamination class because I'm completely grossed out by this experience. I hate that there is no other Firehouse on my way home or the option to cancel an order before it's made. I will NEVER come back to this...

I gave this Firehouse Subs multiple chances to get my order right, but they messed up every time. Whether you go in person or order online, you'll have to wait at least 20 minutes for a single sandwich. Every time I've gone, they've gotten my order wrong. One time they got my order so wrong that I went in to get it fixed. The manager yelled at me and told me that she couldn't help me, couldn't fix my sandwich, and couldn't give me my money back. She was incredibly rude and wouldn't even look me in the eyes when she spoke. I couldn't recommend more that you DO NOT use this location. Just go to the Jimmy Johns across the street or the Jersey Mike's down the road.

EDIT: I made a complaint about the incorrect sandwich on the day they made it and have had to contact corporate 5 times over the past 4 weeks and no one has gotten back to me other than telling me that I should hear back in 3-5 days, meanwhile, it's been 4 weeks. However, after this review was posted they were able to reply in less than one day. They don't care about their customers, and they make that very clear in their response to...

Had to give a 1-star rating because 0 stars is not an option. I love firehouse sub’s food but the service at this location is awful! We asked to see the containers for the cup and bowl of soup or chili (cup was $2.99 and bowl was $3.99) and they said we only have this one container, which means they are either over charging or undercharging. Then we tried to order a kids combo which is $4.39 and comes with a sandwich, drink, Rice Krispies treat and fire hat (clearly stated on the menu). But they were charging us and extra $2.99 for a “combo”. And when we asked why we were being charged extra when the kids combo already comes with the above mentioned items, their explanation was “well, our prices have changed”. I have never spent $7.38 on any kids meal EVER. They refused to remove the additional charge so we walked out and went somewhere else. I would love go to Firehouse Subs another day, just not this one. Staff was lacking knowledge and caring for their customers. How...