Starbucks — Restaurant in Woodstock

At the drive-thru window the employee tried putting the lid on my cup, but it was super full and he was struggling. When he handed me the cup I held it carefully by the hot bev sleeve and the top popped off, the over-full hot tea spilled down my hand (giving me a 2nd degree burn with multiple blisters) causing me to drop the whole cup on my lap (another big blister). I started yelling ‘ouch’ and dropping some curse words- because I was just doused in boiling hot water. The guy looked at me like what’s the problem and I told him- ‘the top wasn’t on and it spilled all over me’.

When I tell you this man had the audacity to hit me with a ‘m’am calm down I DID put the top on this isn’t my fault. By this point I’m just trying to get home to bandage my leg but the guy wouldn’t give me a refund until I calmed down and just talked to him calmly. Sir- you are supposedly first aid certified (which I’ll be checking), and at no point did you think to say- we have burn cream and gauze so maybe just park and catch your breath and let’s get your hand bandaged at least.

I tried to make it home, but my leg was really burning and I was worried my leggings were going to stick to the wound on my leg, so I parked and went in to the bathroom and put cold water on both wounds. By the time I came out of the bathroom I was crying hysterically all splashed with water and I realized I needed a number for corporate at the very least. There were about 7 employees behind and in front of the counter just chatting with each other- not one of them asked if I needed help (despite being obviously in distress) asked loudly for a manager and two employees jumped from being startled. Like- you’re so oblivious that you completely didn’t even notice a large crying woman at the register.

The manager gave me burn cream and gauze and a number for customer care and casually tossed out that they’d pay for any medical bills, but didn’t take my name or any information OR fill out any sort of incident report.

I called customer care and they offered me an apology and a call back in 48 hours from a district manager. I let them know that’s fine, but I’ll be contacting my legal representation in 24 hours, so they may want to bump me a little higher on the to-do list.

The funny thing is that I’m a Lifeguard, first aid, and CPR instructor, so I may be following up with the Red Cross about the certifications at this particular store. The not funny thing is that because I work in a swimming pool- each one of these open blisters are huge infection risks, and while I won’t have medical bills (unless an infection comes up) but I will have to spend time and money wrapping hand and leg with waterproof tape (not cheap).

TLDR- I was treated like an unreasonable Karen for being upset about...

Valentine! Job well done! I pulled up in the drive thru only to read signs encouraging me to go inside due to the icy drive ahead. Unfortunately, I had a sick and sleeping 9 year old in the backseat and decided to take my chances and ask for my grande cappuccino at the window. With no other customers at 6:15 am, and 2 hours of sleep due to a sick adult parent, I chanced a no. I was met with three early am stares. Cool, its early and Im breaking the rules. I understand. After a very uncomfortable overshare of the two young ladies, loudly exclaiming me not reading the sign, and how they wearn't coming to serve me. ( Eye rolls included) Valentine came to the window all smiles. I explained why I pulled up. Not only did he pleasantly take my order, he made it without making me feel rushed or umcomfortable. He explained he had neices and nephews amd completely understood. Meanwhile, the ladies in the background chose to ignore, make it clear they wouldnt have done the samw in regards to service. Management, this young man was exemplary today. Even if he chosen to not serve me through thw drive thru, he was professional, courteous and respectful. He served with a genuine great demeanour and smile. He made you guys a repeat customer today and completely brightened my day! The ladies, maybe tomorrow will be another opportunity. As for today, Valentine, you were the shining star! Visit this great breakfast and coffee spot! I completely recommend it....and ask for the smiley guy I...

Went through drive through this morning and came out with a $6.00 Mocha instead of my favorite drink 3.00 fair. When I brought the drink inside, the manager never looked me in the eye and didn’t apologize. In fact, she barely acknowledged the inconvenience of driving back across town to have my order corrected.

Because she was training a new employee and her relative inattention to detail, she told him to just prepare and give me the drink I ordered. After explaining to the rookie (who was 10x better at customer service) that I expect a refund too, the manager who seemed annoyed explained how to input a refund but only under a pressure because it contradicted he initial instructions. Finally, the willing rookie began to prepare my favorite coffee drink, then after a whisper, he explained that I would need to walk across the store and put my own cream in it - clearly he was told he was NOT to complete my order fully (since I was no longer in the drive-through) service section.

As a frequent Starbucks client, I expect better. The dismissive manner of this training manager was downright rude. She could do well to remember she is in the “service” business. Maybe the rookie could teach her manners after she teacher him how to use the computer...