Glam Jewels — Local services in Niagara-on-the-Lake

Our experience with Glamour has been extremely poor – they do not stand by the quality of their product and customer service was terrible. We visit NOTL annually and over the years, my husband has purchased for me several pairs of earrings from Glamour. Unfortunately, one pair were poorly designed (too long a loop) and kept falling out. I returned, with the receipt, but Glamour would not exchange them. Instead I was given plastic backings and told to try them, which I did and they did not fit. I e-mailed the owner/manager, Jennifer Lee, who told me to scan the receipt and send it, which I also did – she did not respond. On our recent visit, we went into Glamour and I again requested an exchange, for the same price ($33), for a similar pair of earrings, that were of a practical design. Ms. Lee stated that the earrings could not be proven to be the same as on the receipt, insinuating that I was not telling the truth. I said that I was very disappointed that she would not stand behind the quality of her product and that “I would not be back”. She replied “good, we don’t want you back”. She then spoke in a very loud voice “close the door, you’re letting my heat out!”. Thankfully, this lack of professionalism and customer service is not representative of any other NOTL...

I have just left a message about a ring that I purchased July 25. I think I wore it 4 times and the blue stone that lines the ring broke out of the ring. Please listen to your voicemail as it states your location is closed. I would like a refund or a replacement. I have pics to...

I bought an allegedly gold plated necklace from here and it tarnished and turned green within less than a month the gold wear has worn off. I don’t believe the metal makeup was correct or maybe I was lied to. It wasn’t cheap either. Very...