I go to Shangri La casino whenever I visit Tbilisi because they used to serve delicious food in their restaurant and because service was always customer orientated so it was a relaxed environment to enjoy an evening (I bet a tiny portion of my net worth so if I lose or gain 500 GEL it makes little difference to me).

Unfortunately, the casino is in what seems like a terminal decline.

The slot machines are old and the odds are the worse I saw in any casino in the world.

The claim that there is an "over 94% chance of winning on slots" (they mean the earnings ratio for the casino is less than 6%) is laughable because as other punters wrote they can play for more than $100 on multiple slot machines and never get ahead on any of them (I speculate the casino's gain on slots is not 6% but rather 60% or even 70% which means 9 in 10 people playing slots will not stand a chance of winning hence everyone seems to be grumpy).

The food quality is also a shadow of its former self.

In the past they had lovely hand held menus. Now they have digital menus but there are only a couple of them and they are never on any of the tables.

When the casino is not crowded you sometimes have to wait for 20 minutes to just get a menu (!).

The service by the male waiters is excellent but most of the female waitresses is so bad it beggars belief.

Often these waitresses stand literally a meter from the curtain and speak in the loudest voices.

They are not visible but are so close yet they pretend not to hear customers calling them.

The Adjaruli khachapuri I had tasted awful and the cabbage stew is probably microwaved multiple times as the portions are larger than what most people can consume.

These are samples to illustrate a wider problem in the kitchen (the only item that reminded me of the restaurant"s former glory is the tiramisu. Even the "Turkish tea" was a weak lipton tea poured into a glass used for Turkish tea!!

They have a chef's name and photo on the digital menu but I high doubt he ever visits the Shangri La kitchen judging by the quality of food...

Last and unfortunately least they have very poor air ventilation.

In the past when the casino was crowded they opened the entrance door from time to time but now it is like a gas chamber and not a venue you are likely to enjoy.