House of Music Hungary — Attraction in Budapest

This was by far the worst customer service story I have come across in Hungary, or wherever I have travelled. Such a shame, because by all accounts this place is good. But I will never be going back...

We sat on the outside terrace for a coffee. On ordering I asked for a glass of water. The waitress asked if I wanted still or sparkling, and I asked for tap water.

She came back with our coffees, two empty glasses and a bottle of still mineral water. She started pouring the water, and I pointed out that I had actually asked for tap water.

The waitress told me that they don't have tap water, and I asked why she didn't tell me as I was ordering. She told me I had ordered still water. Fair enough, I don't expect everyone to understand everything I say, but I thought it OK to point out that I had ordered something different. I told her we could keep the bottle, and I would have happily paid for it (even though I don't think I had to).

Everything from my side was spoken calmly and politely, just pointing out what we had ordered.

What happened next was, she snatched the glasses and the bottle from the table and said "OK, I will get you tap water... from the toilet".

She turned and walked away. I called after her as she went inside, asking her to repeat what she had just said. She 'obviously didn't hear me' and kept on going.

Both myself and my friend were in shock. we certainly didn't expect this, what can you call it? Insecurity? Aggression? Rudeness?

Of course, the same waitress never came out to face us with a jug of tap water. It was one of the other staff who was not stationed in our zone. We explained what had happened to her, and said we just want the bill and no tap water, because we had been told it came from the toilet!

To their credit we didn't have to pay for the coffees.

But seriously, is this the type of people you're putting face to face with your customers. and representing your establishment and all the people working hard, cooking and preparing behind the scenes?

Please try to remember it's your customers who keep you in business, and whilst there are many rude clients out there, we were far from that. Feedback isn't necessarily a...

I would have wholeheartedly scored a 5 star, but disappointed by customer service.

Amazing modern building, well worth visiting. The Japanese architect won some important prize for the design of it. Booked on line the audio tour of the permanent exhibition - very good format, interesting and interactive - one of the best museum tours I have been on.

The only downside was that my husband's audio guide didn't work, the commentary that was supposed to match the exhibits got "stucked" like a broken vinyl record and the same explanation was repeated over and over.

We could not identify a member of staff in the rooms we were passing through - the rooms were dimly lit and everyone looked like a fellow visitor. The only staff members we saw were in the last room and then it was too late to do anything, as the tour is designed to flow from one room to another and they allow just a small number of visitors every 1/2 hour.

When we complained to customer services, they said "sorry, but you should have informed the staff"... We explained we couldn't see anyone, but were told that staff members were present. I suggest they wear some sort of fluorescent means of identification (lanyards, name tags, etc) so they can be easily seen.

Also, disappointingly, the customer service (manager?) we spoke to, didn't see fit to compensate us for being provided with faulty equipment. Maybe the offer us a discounted ticket or some sort of partial refund would have lessened the dissatisfaction...A sign of good will goes a long way... Shame my husband left unimpressed by what I consider a fantastic exhibition.

I would also recommend the on site restaurant. Although pricey (as expected in such a prime location) the views, food, service and atmosphere...

A Breathtaking and Unforgettable Experience! The House of Music Hungary is easily one of the most impressive cultural attractions I’ve ever visited. From the moment you step inside, it’s clear that this isn’t your typical museum—it’s a fully immersive, interactive, and modern celebration of music in all its forms.

The architecture alone is jaw-dropping—organic, futuristic, and seamlessly integrated into the beauty of City Park. But what truly sets this place apart is the experience itself. Every exhibit is thoughtfully curated to engage visitors on every level. Whether you’re experimenting with sound, learning about the history of music, composing digital melodies, or simply wandering through the mesmerizing sound dome, there’s a sense of wonder and playfulness at every turn.

It’s incredibly engaging for all ages—whether you’re a music aficionado or just someone looking for something unique and entertaining. The use of technology is seamless and enhances every aspect of the experience. You’re not just observing—you’re actively participating, which makes it all the more memorable.

What stood out most was how effortlessly it blends education, entertainment, and inspiration. It’s a space that celebrates creativity and invites curiosity. I left feeling uplifted, energized, and full of admiration for what has been created here.

If you’re in Budapest, the House of Music is an absolute must-see. It’s not just a museum—it’s a joyful, world-class cultural experience that will stay with you long...