Don Quijote Ginza Honkan

堂吉诃德千千万，就属这一家最烂。Check your receipt for expensive items as they overcharge you and once you pay it takes forever to get your refund. Worst shopping experience in Japan. I came here for a electronic product which was clearly marked 26,500 yen and after going back to the hotel I found out I was charged 3,000 yen more. Thought it was a quick fix so I called the store to arrange a refund. But no no no, it took an hour to get them understand what I'm talking about and arrange the refund. Later I stopped by the store, they told me I have made a mistake because it's supposed to be that amount I paid. The lucky part is I took a picture of it before I bought it- so I showed it to the tax refund person who speaks Chinese ( I'm chinese too and apparently nobody understands english in the store). Then she disappeared for half an hour to get the manager. Then it took the manager half an hour to figure out yes they did overcharge me and to get a key to open the cash box. And it wasn't just refunding the 3000 yen what so ever- it was a whole process where I paid back the tax refund and then went downstairs to cancel my order last night and come back upstairs to do the refund again. The whole refund process took 1.5 with bad attitudes from the refund counter and worst customer experience I ever had in my life. So my suggestion is not to come to this store. Plenty bigger Don Quixioto stores in the area for example great experience at the ones in Asakusa area. Secondly, if yo are buy cosmetics, this store is overpriced. Yes it has almost everything but the experience was just unacceptably terrible. Not even an apology from anybody from this store. While I was waiting, I saw the tax return Chinese staff were yelling at Chinese customers. Seriously you guys are Chinese too and you’re treating your own ppl this way and smiling at non- Chinese ppl? Shame on you! 对于大件商品大家一定检查好小票，比如我买的东西多算了3000yen，花了好久好久他们才弄明白真的是他们的错，然后整个退款手续也很繁琐，有退税的中国工作人员帮忙翻译因为他们听不懂英语，然后中国人态度竟然也很差？真的是搞不懂了都是同胞为什么要对日本人低三下四对中国游客态度都很差，真是搞笑，这家店又小又态度差，绝对绝对不会再来了，日本行堂吉柯德的店去了不少，东京浅草店大阪心斋桥态度都可以啊，也没让你笑呵呵的只要你别臭着个脸对自己同胞呼来喝去的就好了，有那么难吗？日本老板也是，业务极其不熟练，收错了钱还想赖我们看错了，还好我们有拍照当时的价格标牌，前前后后花了一个半小时才搞定，一个道歉都没有，日本行最烂体验。