THE KANZASHI TOKYO ASAKUSA

Unfortunately a very bad service experience. We travelled with a group and as a couple preferred the doublebed bedroom compared to the two single bed layout. What wasn't mentioned by the staff on checkin was, that the doublebed room is tiny and only configured for one (as you can tell by the one usb socket compared to two usb in the two bed room). But minimal space is normal in Japan, so acceptable. However, the biggest problem was the bathroom fan, which cannot be turned off completely and is quite loud even at the slow speed. To make things worse, you can hear it very clearly in the smaller doublebed room, as your head is next to the bathroom. Normal procedure in a good hotel would be to complain and get a quiet room. In this case, however, things went differently. First I had to show the noise problem to the staff. Then they showed me two different rooms - a small one with the same layout and the same loud bathroom fan. And another one with two beds - same fan but greater distance to the ear and therefore acceptable noise level. But they wouldn't give us this different room for free, as it was considered an "upgrade" by the staff. Also the staff was not able to decide by themselves to give a free "upgrade" so they would have to wait for the next day to talk to their boss. During normal checkin times, there should always be someone available to make decisions like that. In the end we paid 14.000 Yen extra to get the better room for 4 nights. The staff told me that they would talk about our problem with their boss the next day. Unfortunately, we never heard from them again, although we were there the four following days. Apart from that the breakfast has to be choosen from a menu with 4 options. Unfortunately the menu didn't change during the 4 days and the quality of the food could have been better. In the end I wouldn't really recommend this hotel. If so, you should make sure to book one of the rooms with two beds to avoid the noise problem.