Oh man, where do I start. First shock was, there was absolutely no one to assist us with the luggage. The lobby is on the first floor, so we had to carry everything there, which was hard as my mom fell by the pool and couldn’t take anything so I had to drag everything myself. We booked two of the highest class rooms available on the dates, one for each of us. When we got to the reception desk, we were asked if someone assisted us with our luggage, to which I said no, there was noone downstairs. The woman answered with an irritated voice,we SHOULD HAVE CALLED SOMEONE. What the hell did she mean. Leaving the bags on the pavement alone,getting a lift to the reception to ask for someone to help us,going downstairs again to show them and up again? What the heck? The worst was she made us feel we did something wrong, not them! The rooms we got after paying for the best rooms available for our dates… the Superior Double with sea/city view-man I wish I took a photo of the view. The rooms were on 4th and 5th floor with the same view over a roof falling apart , a dirty street, and maybe an inch of the sea visible. I demanded for the rooms to be changed. We got rooms on the other side of the building on 21st and 23rd floor. That was much better, but not what we expected after paying for the best category available. As for the rooms, jesus. They look good on the photos, but I am an interior designer and the flaws in the design are just inexplicable. And they are not tiny and will make your life(and night) soo so miserable. I still can’t believe they did it. So first of all, the screen controlling the a/c is in your face, impossible to turn off and so bright it makes all room bright as day- I attach the photo. Good luck sleeping. And if you think you can look away… there is another light,this one flashing non stop every 3 seconds or so, on the ceiling. Wanna watch tv? Good luck- there is no couch opposite, you may only watch it from a sofa or bed, however they sit perpendicularlyright next to the big tv and the rooms are tiny- I salute the genius behind designing the place. Then, the lifts were all out of order and I couldn’t get to my room at all. At first I thought it was the key,but it wasn’t. I met two happily drunk ladies stuck in the elevator trying to get to their room to no avail, just like me. Basically the lifts were working but they wouldn’t react to pushing the floor buttons so people would stay in the lift hoping someone outside will call the lift to their floor or close enough to then use the stairs… mind you the hotel is 27 floors. When I managed to getto my room after going up a few floors by the stairs- I wanted to call the reception. But the phone was out of order. They fixed it and it broke down again later. Well if you think who cares about the room, the pool is awesome here… think again. There are a total of 4 or 5 lounge chairs in a 27 floor hotel. You do the math. The cherry on a cake. I went to the pool and asked for a towel. You will not believe what I heard… „ all our towels got wet in the rain miss. Please take the towel from your room”. You may guess how this story ended, with me going to the room to get the towel, but the lifts out of order…. And this is still not all of the bad stuff . And we only stayed here for one night…AVOID AT ALL COST!!!