Mattress Firm Green Bay - Oneida II — Attraction in Ashwaubenon

I had called around mattress stores in Green Bay looking for a specific mattress that we wanted to purchase. We chose to purchase from mattress firm initially because the woman I talked to on the phone was very helpful and very nice! Being someone who has worked in customer service and works with many different people daily; I really appreciate this and value this. That being said, we went to mattress firm and even though we knew what mattress we wanted, the salesman convinced us to try out a bunch of different mattresses, so we did. We still ended up purchasing the Sealy mattress we had wanted initially. We paid in full that day, and selected a delivery date to confirm the purchase, and to confirm that we would receive the mattress on that specific day. It was mid August at the time we bought the mattress, and at the time of purchase, they had told us it wouldn’t be delivered until mid September, which was perfect for what we had planned. Two days before the date it was to be delivered in September, mattress firm called us and said sorry the mattress won’t be delivered that day. They said we had 3 options: get a full refund, purchase a different mattress or wait until November 6th to receive the mattress. So my husband and I decided to wait until November 6th for this particular mattress. That was in September. I called mid October to confirm that we would still be receiving the mattress in November and the lady on the phone said yes, the delivery is set up for November 6th; possibly the end of November. I said ok that sounds good, thanks. November 4th comes and we get a phone call saying the mattress again would not be delivered in November at all, and actually, it likely wouldn’t be delivered until December and that isn’t guaranteed. They said they hadn’t seen any shipments from sealy in MONTHS! Now, I completely understand with covid that things were delayed which is why we were willing to wait and understanding of that. The communication though with this store is HORRIBLE. They called us 2 days before each “expected delivery” to tell us it wasn’t being delivered, and then when I called to check in October they confirmed the delivery even though they hadn’t seen any of the mattress in months. That was the most frustrating part, had we known they hadn’t been getting ANY sealy mattresses in, we would have chosen a different mattress. They needed to communicate better and be more transparent with this. I’m a very understanding person and we would have purchased through them had they been honest. Instead, they dragged us around for months without a mattress and lied. If I could give zero stars I would. We got a refund and went to WG&R, and they took care of us appropriately. Very disappointed in mattress firm and am writing this review to save and warn others from our terrible experience. Will never go back there again and will keep family and friends...

Came in initially on Jan 17th 2024 dealt with garth the first time in were less than pleased with service. So we went elsewhere then decided to stop back there on 19th to then receive help from Evan much better experience so we purchased the bed come back today to pickup are bed, it was in a large cardboard box figured someone checked make sure was the bed I actually ordered get home and I received last year's matress NOT the one I purchased!. So called down to figure this situation out and the manager Valerie goes on repeat for 45mins never sends me the text message to send my pictures. She hung up on me twice and refused to give anyone's contact info above her. Would like a member of corporate to call me to address this bait and switch issue which seems to be illegal to do. Wrote this for my better half Cynthia saldana which is disabled and having surgery in a week to prevent being paralyzed. Amazing what people will do to make a sale and wrong the customer in all ways just want what we originally laid on doesn't seem like to much to ask for 2400$ just for a matress Update still no contact info given to contact a different person besides the lady that was part of the problem horrible place to go zero customer service once had a problem. Update week 3 still no contact from anyone on how to get this resolved see what BBB says then maybe...

Cons: The Hard Sale- For a place that sells comfort, their sales environment is wildly uncomfortable. A greeting when you walk in the door is nice, but dollar signs in a salesman's eyes is not. It's a small space as it is but it feels even smaller as you are followed by a salesman watching your every move as you awkwardly test out mattresses. The sales tactics are way too aggressive and insulting. Our salesman brought out a calculator to demonstrate an awful technique of prioritizing my personal expenses in order to justify a big mattress purchase. I understand he was trained to do this and I'm sure that he followed his training to the letter. The salesman was very pleasant and kind but the training he received and applied was too much. Pros- the employees are very knowledgeable about each and every product. They have a decent selection and are willing to work with you and your budget. They also price match. Again, our salesman was very pleasant and as a human being was very nice.

Your experience at mattress firm could be greatly enhanced by somebody greeting you and saying" Please let me know if you have any questions." Or you could be bold enough and ask them to back off while you shop the way you want to shop. Unless you go online and take a guess at what furniture feels like, most furniture places will produce a similar experience. Quid pro...